Channel Coordinator

About the role:

The Channel Coordinator is responsible for executing maintenance tasks and upkeep of the back catalogue. This role will require extensive knowledge and understanding of YouTube Studio so prior experience is required.  

A successful candidate in this role will demonstrate strong technical knowledge, able to identify and troubleshoot bugs and be creative in solving problems. Multi-tasking is not an issue and managing multiple projects simultaneously moving is second nature. They possess strong communication skills to coordinate with various departments to ensure deliverables are met.  

Due to the nature of the work with this position working with YouTube Studio, maintaining consistent communication with our YouTube Partner Managers, and in some cases product development teams at YouTube, is essential for ensuring that our use of YouTube is performing correctly and any issues are resolved in a timely manner.  

What you’ll be doing: 

YouTube Studio Responsibilities 

• Back Catalogue Management - All assets and supplementary files are accurately uploaded without issue and confirmed viewable. This includes every aspect of a video such as:
  • Title
  • Description
  • Ad Copy
  • Pinned Comment
  • Multi-Language Audios
  • Subtitles
  • Translated Title/Descriptions
  • Pinned Comment
  • Playlist management
  • Recording records of actions taken. 
• Features -  Primarily seeing technical limitations of a feature and providing that information to Internal Teams
• Develop best practices to maximize efficiency with using these features. 

Communications 

• Internal
  • Maintaining lines of clear communication with regards to listed above responsibilities. 
  • Share information to relevant teams after action items are taken and owning any processes that require hands-on work.  

• YouTube
  • Serving as a technical correspondent for YouTube product managers
• Filing accurate bug reports, asking questions on functionality and providing feedback for YouTube.
• This role has the perspective of using features from both a high level and a low-level perspective due to the nature of using these tools on a daily basis. 

• CreatorGlobal
  • Responsible for uploading final audio tracks published by CreatorGlobal, ensuring from a technical perspective that they are functioning as intended.
  • Communication with CreatorGlobal to share changes to existing catalog and communicating issues are essential for success from CreatorGlobal’s dubbing.  

What We're Looking For:

• 3 - 4 Years of experience with YouTube management and YouTube Studio use 
• High multi-tasking abilities to work multiple different teams on multiple overlapping schedules with all unique needs
• Critical thinking skills to anticipate and prevent issues from arising from both short term and long term perspective
• Ability to handle extremely sensitive information and topics with high discretion
• Self-Sufficient in terms of managing workload, requests and priorities and able to work independently to achieve goals
• Extremely adaptable to shifting schedules and priorities changing
• Excellent communication skills in both written and verbal settings, in creative and technical settings
• High technical knowledge to learn and strong technical computer skills
• Excellent knowledge of project management software and developing workflows within software (Monday, Asana, Notion)
• Able to accommodate extremely flexible working hours to ensure time sensitive tasks are completed 

A Place to Call Home:

• We are based in Greenville, North Carolina, widely recognized as the cultural,
  educational, economic, and medical hub of Eastern North Carolina. Greenville is a university-medical community, home to East Carolina University and Vidant Medical Center, as well as a vibrant Uptown Greenville District with a diverse art, music, and food scene featuring an increasing number of unique, locally-owned businesses and restaurants.
• Our excellent affordability, geographic location, and natural resources, combined with cultural, economic, educational, and medical amenities make Greenville-Pitt County a preferred community to call home.