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Lead – Content Manager
Customer Engagement
Posted on 3/1/2023
Los Angeles, CA, USA
Experience Level
  • 5+ years content management experience, preferably supporting highly technical products and customers across multiple markets
  • Salesforce Knowledge Base or similar knowledge management system experience
  • Contentful or similar content management system experience
  • Smartling or other translation management experience
  • Extraordinary attention to detail, formatting, brand tone, and style guidelines
  • Experience presenting product info to senior leadership
  • Excellent communication skills, both verbal and written
  • Excellent time management and organizational skills
  • EV, tech, and/or startup experience a plus (but not a requirement)
  • Minimum 1-3 days in office per week
  • Ability to travel up to 20%
  • Manage, organize, and publish content for Rivian's internal Knowledge Base
  • Source, validate, and publish customer-facing content to Rivian's Support Center (website)
  • Manage translation requests for Rivian's international markets
  • Develop and conduct continuous quality control systems including regular audits of Knowledge Base content
  • Develop and maintain Knowledge Base's information architecture and article taxonomy
  • Work with Rivian's subject matter experts to source info for new Knowledge Base articles
  • Maintain and expand a roster of subject matters experts throughout Rivian

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team