Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Customer Engagement is at the forefront of how we create intuitive, innovative, and memorable moments for the Rivian community. We strive to understand and predict our customers’ needs, behaviors, and emotions. We gather insights that inform our experiential design, physical spaces, and the digital tools that come together to shape every customer interaction with our brand.
As Lead Content Manager, you’ll manage the information housed in Rivian’s Knowledge Base, a library of support content with both internal and external applications. Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian’s customer-facing teams. Externally, portions of Knowledge Base are accessible via our website’s Support Center for direct customer access.
In this role, you’ll support content management, translation management, and the overall organization of information within Rivian’s Knowledge Base and online Support Center. You’ll partner with subject matter experts across Rivian to validate, package, and publish Knowledge Base and Support Center content about our products, business, and programs. You’ll also maintain the organizational structures and taxonomy necessary to scale these resources as Rivian enters new markets and expands across new languages. The Lead Content Manager should be comfortable navigating complexity and wrangling information from partner teams, all with the goal of driving clarity and alignment across the organization. The opening will be located at our Irvine, CA facility and reports directly to a Manager, Customer Knowledge.
Responsibilities:
- Manage, organize, and publish content for Rivian’s internal Knowledge Base
- Source, validate, and publish customer-facing content to Rivian’s Support Center (website)
- Manage translation requests for Rivian’s international markets
- Develop and conduct continuous quality control systems including regular audits of Knowledge Base content
- Develop and maintain Knowledge Base’s information architecture and article taxonomy
- Work with Rivian’s subject matter experts to source info for new Knowledge Base articles
- Maintain and expand a roster of subject matters experts throughout Rivian
Qualifications:
- 5+ years content management experience, preferably supporting highly technical products and customers across multiple markets
- Salesforce Knowledge Base or similar knowledge management system experience
- Contentful or similar content management system experience
- Smartling or other translation management experience
- Extraordinary attention to detail, formatting, brand tone, and style guidelines
- Experience presenting product info to senior leadership
- Excellent communication skills, both verbal and written
- Excellent time management and organizational skills
- EV, tech, and/or startup experience a plus (but not a requirement)
- Minimum 1-3 days in office per week
- Ability to travel up to 20%
Salary Range for California Based Applicants: $121,000-$139,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
