Facilities Manager

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact for ourselves, our company, and the users we serve. Join us. Real Estate and Facilities (RE&F), a division of the Corporate Services department, was established in June 2015. Since then, RE&F has grown alongside our organization, managing a vast global footprint. Our meticulous management model encompasses the entire real estate lifecycle, from occupancy planning and transaction management to project management and facilities management. With a passion for innovation and a commitment to excellence, we strive to create inspiring spaces that foster collaboration and unleash the full potential of our teams. Responsibilities: - Oversee day-to-day operations of IFM service provider. - Develop operational playbooks for each site. - Engage with multiple business partners, including Procurement, Admin, Catering, Physical Security, EHS, IT, Crisis Management Team, etc. - Serve as the escalation point of contact with property management and landlords. - Generate Annual FM OpEx and CapEx budgets and communicate any re-projections. - Track, review and comment on FM financial reporting, comparing actuals vs. forecasts. - Manage and track Parking Contracts and Parking Budgets. - Manage escalations with vendors and contractors. - Ensure requests are handled within department SLAs and delivered at the highest customer service levels. - Draft and execute service provider and vendor agreements. - Assure IFM suppliers operate within agreed KPIs and SLAs. - Review and approve vendor invoices, addressing any discrepancies. - Participate in quarterly business reviews with suppliers. - Perform monthly rent reviews and resolve discrepancies. - Develop and implement facilities policies and procedures in alignment with ByteDance standards. - Support and manage requests from multiple business units effectively. - Build and maintain strong relationships with various stakeholders. - Monitor and review data analytics from the Workplace Ticketing System. - Maintain up-to-date floor plans and seating assignments. Minimum Qualifications: - Extensive experience in facilities management, workplace services, property management, or office management. - Knowledge of MEP equipment and systems, including HVAC, lighting controls, plumbing systems, and BMS. - Strong understanding of operational support for culinary and kitchen operations. - Experience in managing budgets. - Proven ability to manage relationships and communicate effectively with vendors and contractors. - Experience in occupancy planning and executing optimization plans. - Ability to communicate thoroughly, effectively, and succinctly with stakeholders. - Highly customer service-oriented. Preferred Qualifications: - Passionate about workplace operations and able to work in a fast-paced environment. - Proven leadership in facilities operations with a strong team-oriented approach. - Expert multitasker with the ability to consistently meet deadlines. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2