Job Description Summary
The IS Senior Manager, Portfolio Execution, is responsible for driving consistent, high-quality execution of priority projects across MUSC’s Information Systems (IS) portfolio, including initiatives within Workday, Research Education Systems, core IS functions, and the Community Connect program. This enterprise-facing role integrates closely with the Enterprise Project Management Office (ePMO) to align priorities, processes, and methodologies across the IS organization.
The IS Senior Manager is accountable for the systems, structures, and practices that drive strategic alignment, effective prioritization, value realization, and benefit tracking across the IS project portfolio. In collaboration with the ePMO, this leader will champion project and portfolio standardization, ensuring consistent intake, management, and close-out processes across internal stakeholders and external customers.
This role supports agile strategic planning, aligning interdependencies between projects and initiatives while proactively addressing risks and barriers across the portfolio. As an enterprise focused position, the Manager will collaborate across healthcare technology domains and engage with executive audiences to drive organizational objectives. The Manager will maintain a customer centric approach, with experience in developing and executing statement of work-based projects, driving rigor and delivering impactful outcomes in partnership with team members.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC005677 SYS - IS Service Now
Pay Rate Type
Salary
Pay Grade
Health-34
Scheduled Weekly Hours
40
Work Shift
Job Description
The IS Senior Manager is accountable for the systems, structures, and practices that drive strategic alignment, effective prioritization, value realization, and benefit tracking across the IS project portfolio. In collaboration with the ePMO, this leader will champion project and portfolio standardization, ensuring consistent intake, management, and close-out processes across internal stakeholders and external customers.
This role supports agile strategic planning, aligning interdependencies between projects and initiatives while proactively addressing risks and barriers across the portfolio. As an enterprise focused position, the Manager will collaborate across healthcare technology domains and engage with executive audiences to drive organizational objectives. The Manager will maintain a customer centric approach, with experience in developing and executing statement of work-based projects, driving rigor and delivering impactful outcomes in partnership with team members.
Job duties:
- Manage and lead a high-performing team of project managers, technical business analysts, and project coordinators to drive successful delivery across the IS project portfolio.
- Provide oversight and guidance for IS-led projects, serving as an escalation point to resolve issues and ensure project success.
- Collaborate with the ePMO to support enterprise-wide project execution and ensure adherence to shared methodologies and standards.
- Guide matrixed project teams across the IS department, promoting best practices in project management and fostering a culture of continuous improvement.
- Define, implement, and refine project and portfolio management methodologies.
- Lead improvements to the internal project intake and evaluation process.
- Ensure the successful execution of projects for MUSC’s Community Connect customers, as well as new implementations, ensuring alignment with strategic priorities.
- Partner with the ServiceNow team to optimize the use and functionality of the Strategic Portfolio Management (SPM) application for IS users.
- Work with the IS senior leadership team to understand and define the strategic direction, ensuring the project portfolio aligns with internal organizational objectives.
- Coordinate with service delivery teams to appropriately route non-project work and identify opportunities to streamline processes and improve service delivery.
Required Education/Skills/Work Experience:
A Bachelor’s degree in Business Administration, Computer Science, Healthcare, Management Information Systems, or a related field and 8 years of experience, or a Master's Degree and 6 years of experience . Prior leadership experience in a complex, matrixed environment is preferred.
Strong interpersonal and leadership skills, with a proven ability to build and maintain client relationships, coupled with strong presentation and communication abilities.
Knowledge of standard project management methodologies and best practices with ability to apply theory practically based on situation. Experience leveraging ServiceNow portfolio management tools.
Project Management Professional (PMP) certification preferred.
Additional Job Description
Required Education/Skills/Work Experience:
A Bachelor’s degree in Business Administration, Computer Science, Healthcare, Management Information Systems, or a related field and 8 years of experience, or a Master's Degree and 6 years of experience. Prior leadership experience in a complex, matrixed environment is preferred.
Strong interpersonal and leadership skills, with a proven ability to build and maintain client relationships, coupled with strong presentation and communication abilities.
Knowledge of standard project management methodologies and best practices with ability to apply theory practically based on situation. Experience leveraging ServiceNow portfolio management tools.
Project Management Professional (PMP) certification preferred.
Physical Requirements:
Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions).
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
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