Knowledge Management

Key Accountabilities & Responsibilities

Content Management and Curation:

• Manage and curate HR portal content (Help/Minerva/other) and customer journeys.
• Maintain online copy for front-end/portal development.
• Publish and maintain version control of policy and handbook documentation, working with local owners.
• Self-Service Feature Promotion:
• Promote and manage change associated with self-service feature releases.
• Leverage and promote Workday Help.
• Transition Planning and Execution:
• Support SMEs in defining activities for transition and document these as part of the RBD backlog.
• Develop transition plans, including SOPs, issue logs, and hyper-care support, to ensure smooth integration into GDC.
• Agile and Backlog Management:
• Work within an Agile framework to prioritize and refine the RBD backlog, including tasks, tools, and processes for transition.
• Actively participate in Agile ceremonies, including sprint planning, retrospectives, and reviews.

Stakeholder Collaboration:

• Engage with global stakeholders across HR and other domains to align goals and expectations.
• Act as a bridge between global teams and the GDC, ensuring clear communication and alignment.
• Digital Tools and Data Platform Enablement:
• Identify opportunities for leveraging digital tools and data platforms to support process transitions and to-be designs.
• Work with innovation teams to incorporate advanced technology solutions into operational workflows.

Data Analysis and Reporting:

• Use tools such as Power BI, SharePoint, and JIRA to track progress, and provide actionable insights.
• Analyze process performance data to recommend further optimizations or improvements.
• Shift Flexibility and Global Engagement:
• Maintain flexibility to work in shifts aligned with stakeholder time zones across regions.
• Balance real-time collaboration with asynchronous communication to ensure seamless execution.

Continuous Improvement:

• Proactively identify and propose process enhancements and innovative solutions to drive operational excellence.
• Support feedback loops to refine workflows and improve alignment with GDC objectives.

Influence And Decision-Making Authority

• Strong analytical and problem-solving skills.
• Expertise in documenting as-is and to-be processes and creating transition plans.
• Understanding of Agile ways of working.
• Familiarity with Digital tools, Gen AI technologies, and their application in business operations.
• Proficiency in tools like JIRA, Power BI, SharePoint, and MS Office Suite.
• Excellent communication and stakeholder management skills.
• Flexibility to work across time zones and adapt to varying shifts.
• Ability to thrive in unstructured environments and work collaboratively with SMEs and cross-functional teams.

Job Requirements & Capabilities

Qualifications:

• Bachelor’s degree in business administration, HR, Finance, or related fields; MBA is a plus.
• 5-8 years of experience in a similar role, preferably with exposure to HR or related processes.
• Proven experience in documenting processes and supporting activity transitions in shared service or global delivery setups.
• Familiarity with Agile frameworks and backlog management practices.
• Certification in business analysis or Agile methodologies (e.g., CBAP, PMI-PBA) is a plus.