Full-Time
Banking Operations Specialist
Financial infrastructure platform for business payments
Junior
United States
- At least two years of back office operations experience in commercial or consumer banking
- Strong understanding of banking and card products
- Outstanding written and verbal communication skills
- Strong analytical skills and attention to detail
- Experience working directly with users who have questions regarding their disputes and/or transactions
- Experience owning queue-based work efforts and adhering to internal SLAs in a fast-paced environment
- Manage banking transaction exceptions, including ACH returns and reversals, user offboarding, and remote check deposit
- Deep dive into complex transactions and take appropriate actions in accordance with Stripe's policies and applicable regulations
- Communicate with Stripe's partner bank(s) to resolve transactional issues
- Manage dispute intake and dispute resolution processes
- Perform root cause analysis and identify lessons learned to inform operational procedures
- Understand and comply with Stripe and partner bank policy, laws, regulations, and the BSA/AML Program
- Provide world class support to our customers via email and phone, if needed, in order to resolve transactional questions
- Work with our dedicated developers to identify and support improvements and optimize tools
- Familiarity with NACHA rules
- Experience working with Regulation E and Regulation Z
- Experience with SQL
Stripe stands out as a leading financial infrastructure platform, providing robust payment solutions that empower businesses of all sizes, from startups to large enterprises, to grow and adapt swiftly. The company's culture encourages technical innovation, offering low-to-no-code solutions and API-based integrations that are easy to implement yet scalable, making it a competitive choice in the industry. With a mission to increase the internet's GDP, Stripe's influence extends globally, with headquarters in both San Francisco and Dublin.
Company Stage
N/A
Total Funding
$9.3B
Headquarters
South San Francisco, California
Founded
2010
6 month growth
↑ 8%1 year growth
↑ 15%2 year growth
↑ 23%Benefits
Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.