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Banking Operations Specialist
Confirmed live in the last 24 hours
United States
Experience Level
Desired Skills
  • At least two years of back office operations experience in commercial or consumer banking
  • Strong understanding of banking and card products
  • Outstanding written and verbal communication skills
  • Strong analytical skills and attention to detail
  • Experience working directly with users who have questions regarding their disputes and/or transactions
  • Experience owning queue-based work efforts and adhering to internal SLAs in a fast-paced environment
  • Manage banking transaction exceptions, including ACH returns and reversals, user offboarding, and remote check deposit
  • Deep dive into complex transactions and take appropriate actions in accordance with Stripe's policies and applicable regulations
  • Communicate with Stripe's partner bank(s) to resolve transactional issues
  • Manage dispute intake and dispute resolution processes
  • Perform root cause analysis and identify lessons learned to inform operational procedures
  • Understand and comply with Stripe and partner bank policy, laws, regulations, and the BSA/AML Program
  • Provide world class support to our customers via email and phone, if needed, in order to resolve transactional questions
  • Work with our dedicated developers to identify and support improvements and optimize tools
Desired Qualifications
  • Familiarity with NACHA rules
  • Experience working with Regulation E and Regulation Z
  • Experience with SQL

1,001-5,000 employees

Payment processing platform
Company Overview
Stripe's mission is to increase the GDP of the internet. Stripe is a technology company that builds economic infrastructure for the internet.
  • Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
  • Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
  • A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.
Company Core Values
  • An environment of growth
  • Intentional communication
  • Fast-paced, detail oriented
  • Voraciously curious