Assistant Manager

Job Description

In this role, you will:

• Oversee the smooth and efficient daily operation of the Front Desk
• Deliver exceptional customer service and handle guest needs and concerns with professionalism and care
• Supervise, support, and motivate team members to meet brand service standards and procedures
• Communicate effectively with the General Manager on all aspects of guest services and operations
• Manage shift handovers to ensure continuity and clarity across the team
• Manage Accounts Receivable, ensuring timely follow-up and accuracy
• Assist with rostering, balancing operational needs with labour efficiency
• Complete regular stocktakes and monitor inventory levels
• Provide support with end of month processes, reporting and administration

Qualifications

• Previous experience in an Assistant Manager or similar leadership role
• A genuine passion for customer service and creating memorable guest experiences
• Ability to multitask in a fast-paced environment
• Strong problem-solving skills with a proactive mindset
• Confident leadership style with a hands-on approach
• Strong communication and organisational skills
• Experience with Opera Cloud (desirable but not essential)

Additional Information

• Overnight availability is required for this role
• On-site living options are available
• Access to the Accor Heartist Benefits Card, offering discounted accommodation and food & beverage worldwide
• Ongoing learning and development through the “Learn Your Way” Academy