Senior CSM



5,001-10,000 employees

Customer engagement platform & developer of communications APIs

Data & Analytics

$112,720 - $140,900

Equity, Commissions


Remote in USA

Required Skills
  • 3-5+ years of consulting, customer success, account management, or sales experience
  • Excellent communication skills
  • Strong collaboration skills
  • Ability to thrive in ambiguous situations
  • Prioritizes customer experience
  • Excited about the ways data can be used to accelerate business goals
  • Loves to learn about sophisticated technical products
  • Strong background in project management
  • Own the ultimate success of our customers
  • Develop and deliver a roadmap to success
  • Manage the customer relationship
  • Partner internally with Solutions Architects and Success Engineers
  • Proactively identify account risks and develop mitigation plans
  • Analyze your portfolio and prioritize for impact
  • Ensure execution of customer maturity and technical discussions
  • Become an expert on the Segment platform and integrations

Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.

Company Stage


Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth



Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.