Food & Beverage Sales Manager

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Food & Beverage Sales Manager. Inspire and create the grandest experience for our guest, clients and colleagues every day. 

The Food & Beverage Sales & Manager is responsible for driving sales into Hawthorn Dining Room & Bar located in the Fairmont Palliser.

Every day, you will be responsible for engaging with guests, clients, and colleagues to deliver exceptional service, creating a memorable and authentic Calgary experience at Fairmont Palliser. You will be given the responsibility to ensure that our guests and colleagues feel welcomed, cared for and incredible. Being part of the Fairmont Palliser is more than providing warm and consistent service. As an ambassador of Fairmont Palliser, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Palliser, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Palliser family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Calgary experience!. Reporting to the Director, Sales & Marketing.

Key Responsibilities

• Actively seek out new business opportunity for all venue spaces within the Fairmont Palliser
• In conjunction with the Director of Sales & Marketing, develop and execute sales campaigns to attract new clients and retain existing ones.
• Coordinate with clients to gather and confirm event details, ensuring all contractual timelines and commitments are met.
• Organize / disseminate information in a professional and timely manner to all departments through various communication channels: email, directives, event orders, resumes and internal planning meetings
• Plan creative experiences and collaborate with the Executive Chef to curate custom menus
• Confirm and arrange production elements and logistics including: electrical, internet, telecommunications, audio-visual, exhibit and third party requirements
• Create floor plans that optimize space and ensure a memorable guest experience
• Finalizing event setups in planning phase to ensure venues operations and client are in agreement prior to event
• Obtain guarantees of food and beverage events for venues and culinary operations to manage and control labor and food costs
• Initiate billing procedures, ensuring client credit is established and deposits and/or credit applications are received with adequate information and within an acceptable timeline
• Conduct and/or attend daily meeting to review event contracts to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider
• Fully aware of and in adherence to liquor and fire safety laws and regulations
• Fully knowledgeable with current industry trends and competitive offerings
• Attend daily, weekly and monthly departmental communication meetings; as well as divisional and operational meetings
• Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales opportunities for the Hotel
• Responsible for following the guidelines and timelines as detailed in the Event Sales & Services checklist
• Other duties as assigned

Qualifications

What will you bring to this role?

• Minimum of three years’ experience in hotel sales and event planning. Additional experience in the hospitality industry is an asset
• Working knowledge of, Microsoft Office - Word, Excel, PowerPoint and Social Tables
• Knowledgeable on food and beverage trends and the luxury hotel market
• Proven ability to plan and execute events effectively with a strong attention to detail
• Post-Secondary Hospitality Degree/Diploma
• Excellent customer skills, superior interpersonal skills, results-oriented and highly motivated
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts. 

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.