Desk Side Support

Job Description

Profile : Desk side Support

Location : Albany, NY 12203

Duration: 12+ months with a possible extension of 4 years

Job Duties:

·Deskside assistance with a variety of issues including OS problems, Standard Application problems, site specific issues as well so problem determination on hardware issues.

·Deployment of systems to new users.

·Migration of users from existing systems to new hardware including setup of the image and all standard applications.

·System Administration tasks on systems that are part of the support requirement.

·This includes creating users, resetting passwords and assisting users in problem determination on system as well as assisting in compliance reviews.

Basic Skills, clearances and other elements required, in order of importance, and number of years’ experience, where applicable, in each skill:

·Experience in a corporate deskside environment. 2+ years.

·Windows 7/Windows 10, 4 yrs

·Hardware troubleshooting experience, 4 yrs

·Understanding of system backup and recovery methodologies and their implementation 2 yrs.

·Candidates must be team members comfortable in multi-company organization.

·Selected candidate will interact with customers extensively through help desk tickets and must be able to communicate issues to an end user in a clear and concise manner.

·Other: Strong verbal and written communication skills required.

Qualifications

Additional Information

For more information, Please contact

Shubham

973-295-4595