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Broker Experience Expert
West Coast
Posted on 9/23/2022
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JIRA
Git
Looker
Zendesk
Requirements
  • 6+ months of relevant experience in ticketing/live events and/or account services/customer support
  • Curiosity to dig into complex issues to uncover the source of the problem
  • An organized and detail-oriented skill set
  • Flexibility to switch to various tasks throughout the workday
  • Comfort with spreadsheets and basic financial calculations, as well as with client-facing work
  • Ability to think quickly and manage ambiguous situations
  • Strong communication skills and ability to converse with a wide variety of clients
  • Ability to operate with fairness to both the customer and the seller to find the best resolution for all parties - you're able to understand the “big picture”
  • Passion for maintaining a strong connection between departments that deal with brokers and customers
  • Strong negotiation skills
  • Ability to keep a level head - you're not easily flustered
  • Schedule flexibility - you're available for weekend/holiday shifts and evening hours (we are currently looking for someone who can regularly work a 12pm-8pm PT shift)
Responsibilities
  • Support our sellers via phone and email, answering inquiries and resolving order-related issues
  • Be the first point of contact for any seller questions or concerns and work to resolve or escalate accordingly
  • Build new relationships with sellers and ensure they feel valued, listened to and excited about SeatGeek
  • Work cross-functionally to assist in initiatives that improve the seller experience
  • Collaborate heavily with Event Experts to make sure issues impacting our customers are handled balancing both seller and customer interests in mind
  • Answer questions internally relating to seller-specific issues and be the source of knowledge for all things broker-related for the CX team and beyond
  • Work daily with tools like Zendesk, Jira, Talkdesk, our internal admin, Slack, Google business tools, Github, Looker, and more
  • Get involved with special projects relating to improving the broker experience
SeatGeek

201-500 employees

Mobile focused ticket platform
Company mission
SeetGeek's mission is to enable rightsholders to reach more fans, and as a result, sell more tickets to new audiences by putting inventory into the hands of other companies. The company is building an online marketplace for entertainment.
Benefits
  • Health insurance coverage
  • paid time off
  • Matching 401k program
  • Parental leave
  • Monthly ticket-purchase stipend for live events
  • Paid for subscriptions to services like One Medical, Ginger.io and Headspace
  • Team events
  • Flexible work environment - work remote or in the office as you please
  • Home office stipend
Company Values
  • Interfaces matter
  • Consumer advocate
  • Detail obsessed
  • Aligned DIY
  • Bold yet humble
  • Value time