Revenue: Account Executive @ DevRev

DevRev

Bringing your product development and revenue teams together, as one.

Dev is development, a proxy for product and Rev is revenue, a proxy for customer. Across organizations, teams work on either product or customer. Our mission is to bridge the gap between your people dedicated to product and your people dedicated to customers — enhancing productivity and creating a company-wide culture of product and customer centricity. This modern approach to Customer Relationship Management (CRM), called OneCRM, leverages the power of AI, Analytics and Design, and eliminates fragmented processes, and streamlines real-time collaboration across departments.

At the core of DevRev lies a knowledge graph that interconnects data across all of your departments: Support, Sales, Engineering, Product, and Customer Success. With your knowledge graph, our vector database, and the power of LLMs and Analytics, DevRev connects everyone together to prioritize what’s really needed from your customer.

With the DevRev Support App, you can create a GPT chatbot in less than 5 minutes and adopt an AI-Powered modern ticketing engine easily adaptable with your product teams. Through the DevRev Build App, bring customer voice to your software development through an efficient system of record for issue tracking, sprints, and product enhancements.

Whether a user of one DevRev app or multiple, your team can easily sync our app bidirectionally to coexist with your current systems (Jira, Zendesk, Github, Slack, you name it). Build AI copilots into your customer support and align your product development teams towards real customer relationships today with DevRev.

Job Description

We are an untraditional SaaS revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth and sales (PLG / PLS). Specific responsibilities for account executives include nurturing larger named accounts - SMB and mid enterprise customers - who are looking for a better way to connect with their customers and find product market fit. You will work closely with customers end-to-end throughout their lifecycle - from concept to technical requirements, implementation, adoption, expansion, and paid. This is truly an expansive sales responsibility that spans selling, success, and support. Activities related to this role will, for example, include:

Expand outreach to existing rolodex and new opportunities, working with BDRs
Relentlessly manage customer followup and your own pipeline, against quotas
Work with our Growth team to increase product awareness
Nurture and follow up with customers to share relevant use cases, find key decision makers, and gather requirements
Guide customers through implementation plans to further adoption and drive paid conversion
Work with our Product and Engineering to share feedback and feature requests
Create content and refine scripts to support the customer journey and engagement points
Maintain pipeline data and account information in DevRev’s in-house CRM

Ideal Candidate Qualifications:

BA/BS, or equivalent educational
10-12 years professional experience
Ability to connect with people deeply!
Outstanding communication (written and spoken), collaboration, and follow-up skills, with professionalism and friendliness
Named account, customer success, account management, or other related experience
Understanding of customer journeys and product-development feedback loops
Some technical knowledge in cloud-based SaaS implementations and integrations
Comfort operating in a fast-paced, global environment

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!