Full-Time

Senior Support Engineer

Updated on 5/24/2024

Railroad19

Railroad19

51-200 employees

Custom software development across various technologies

Consulting

Senior

Remote in USA

Required Skills
Agile
Python
Communications
Git
SQL
Java
Postgres
AWS
Oracle
Excel/Numbers/Sheets
Requirements
  • Familiarity with Java or similar programming language
  • Familiarity with AWS Cloudwatch, AWS S3, AWS ECS, AWS SQS, AWS Lambda, Docker, Kafka, Jenkins, Gitlab, GitHub
  • Expert with SQL/Postgres
  • Demonstrates willingness to learn new technologies and takes pride in delivering working software
  • Excellent oral and written communication skills
  • Experience participating on an agile team
  • Bachelor's or master's degree in computer science, computer engineering, or other technical discipline; or equivalent work experience is preferred
Responsibilities
  • Understand client's fast-moving business requirements
  • Investigate & troubleshoot appropriate solutions with multiple stakeholders
  • Deploy updated code to development, Quality Assurance, and Product environments through Gitlab Pipelines and SQL scripts in DBeaver
  • Fix bugs or add features in the Java codebase for a plan
  • Write and update SQL validation queries for data validation between several projects
  • Participate in deployment release planning and production releases for bug fixes
  • Improve current reporting processes to automate and streamline current functionality where possible
  • Improve current processes to optimize database SQL queries and stored procedures
  • Triage, investigate, and troubleshoot incoming errors from various data streams including Kafka streams, Oracle Golden Gate streams, OnPrem SQL stored procedure jobs and validations, Postgres stored procedure jobs and validations, and Lambda functions (Java and Python)
  • Examine various codebases and SQL queries to determine how and why a certain error was thrown for a particular data point
  • Identify impacted data from an error and provide suggestions to the team for short-term and long-term fixes for data
  • Execute short-term and long-term fixes as needed including executing SQL statements, updating codebases, and deploying
  • Write detailed analysis reports including root causes, short-term fixes, and long-term fixes
  • Document incoming errors in Excel and ShareFile including all supporting documents (written analysis, Pivotal Tracker tickets, emails, screenshots of database states, JSON objects, etc.)
  • Create Pivotal Tracker tickets for new errors and ensure those are properly IPMed during weekly Tech meeting
  • Answer team member questions about various aspects of the data pipeline
  • Manage and track multiple errors daily, ensuring efficient and timely resolution of those errors
  • Available for support of triaging errors and fixing errors

Railroad19 specializes in developing customized software solutions using a wide range of technologies such as Java, Scala, Groovy, Ruby, JavaScript, and various frameworks and platforms including Amazon Web Services, Spring, Angular, React, and Pivotal Cloud Foundry to optimize processes and deliver results for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Saratoga Springs, New York

Founded

1997

Growth & Insights
Headcount

6 month growth

5%

1 year growth

1%

2 year growth

5%