Casual Waitress/Waiter

Job Description

As Breakfast Chef de Rang at Sofitel London St James, you will play a pivotal role in delivering an exceptional breakfast experience that reflects our French art de vivre and five-star luxury standards. You will oversee a designated section of the restaurant, ensuring attentive and personalised service. Following the breakfast period, you will support the smooth transition into lunch or afternoon tea service, contributing to a seamless and elegant dining experience throughout your shift.

Main Responsibilities: 

• Welcome and attend to guests with warmth, professionalism, and attention to detail.

• Ensure smooth and timely service within your section during the breakfast period.

• Maintain a high standard of mise-en-place and cleanliness before, during, and after service.

• Possess in-depth knowledge of the breakfast menu, including dietary options and allergen information.

• Collaborate effectively with kitchen and service teams to ensure accuracy and efficiency.

• Handle guest requests and feedback promptly, ensuring any issues are communicated to management.

• Upsell menu items and provide recommendations to enhance the guest experience.

• After the breakfast service, assist the team with preparation and service of lunch or afternoon tea as required.

• Support the overall team with resetting the restaurant and transitioning between service periods.

• Guide and support junior team members, fostering a culture of excellence and teamwork.

• Adhere to all health, safety, and hygiene standards in accordance with company and legal regulations.

Qualifications

• Previous experience in a similar role within a luxury hotel or fine dining restaurant.

• Strong knowledge of food and beverage service standards, particularly breakfast and afternoon tea.

• Excellent communication and interpersonal skills with a passion for hospitality.

• Ability to work under pressure and remain calm and professional in a fast-paced environment.

• High attention to detail, with a proactive and guest-focused approach.

• A team player with a flexible attitude and willingness to support across different service periods.

• Fluent in English; additional languages are an advantage.

• Right to work in the UK.