Salary Range: 17 to 20 (Currency: USD) (Pay period: per-hour-wage)
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.
If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.
Job Summary
As an IT Support Representative, you will be our internal clients’ first point of contact, providing essential technical support and troubleshooting for hardware, software, and network-related issues. You will also assist with system configurations and installations, ensuring smooth operations and high customer satisfaction.
Seasonal Position starting 12/01/24, ending 4/30/2025.
Primary Responsibilities
- Install, configure, and troubleshoot computer hardware and software.
- Provide client support for program integration and implementation.
- Identify technical issues and resolve problems via phone, email, or any other electronic medium to onsite and remote-working team members.
- Configure internet-related software applications.
- Create new accounts using organization-approved software tools (i.e. Microsoft Active Directory, etc.)
- Troubleshoot technical and non-technical issues related to systems, web hosting, and services.
- Evaluate computer system workload capacity to determine feasibility of expansion.
- Test vendor and client software for compatibility and usability.
- Assist in training staff on software and hardware use.
- Other duties as assigned.
- Knowledge of word processing, database, and Intranet software.
- Proficient in systems and Internet applications, including web browsers and email.
- Experience with Desktop, Laptop, Virtual, and Cloud-based programs (helpful).
Minimum Qualifications
- High School diploma.
- Actively enrolled in a technical degree program (preferred).
- Experience with Cisco, Thin Client, and Cloud based programs preferred.
- Experience with Microsoft Windows Server/Desktop.
- Excellent customer service skills.
- Strong interpersonal and organizational skills.
- Ability to multi-task and prioritize effectively.
- Proficient in troubleshooting and problem resolution.
Work Requirements/Expectations
- Flexible, 40 hours per week, some weekends required.
- Flexible hours with in-person office work setting.
- Must be open to occasional travel as required for business needs.
- Capable of working at a computer workstation for extended durations.
- Ability to work independently, demonstrating strong initiative and time management skills.
- Proficient in effectively collaborating with offsite team members, utilizing digital communication tools.
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
