Customer Success Manager

About us

At Dagster Labs, our mission is simple but ambitious: to empower every organization to build a productive, scalable data platform. We’re the brains behind Dagster, the open-source tool developers love, and Dagster+, our managed cloud. From scrappy startups to global enterprises, thousands of teams trust us to power the data behind their analytics, machine learning, and AI breakthroughs.

We believe the AI era runs on reliable, high-quality data. That’s why we make data platforms easier to test, easier to understand, and actually enjoyable to use. Dagster is quickly becoming the backbone of how the world builds intelligent systems.

We’re a small, well-funded team with big energy and a track record of shipping software people rave about. We aim high and work as a team, holding ourselves to the highest standards and trusting eachother to deliver. We care about how we work together: no egos, no drama, just a lot of curiosity and a drive to make something meaningful.

If you want to help shape the future of data and AI and have fun doing it, come build with us.

About the role

As one of the founding members of our Customer Success Team at Dagster Labs, you will be responsible for ensuring customers reach their desired outcomes on the platform. Retention and growth are improved by ensuring customers get what they came for, and confirming that value with our contacts and key stakeholders.

This is a full-time position offering competitive salary, equity, and benefits. We are a distributed team with offices in San Francisco, New York, and Minneapolis. We’re open to hiring fully remote candidates who are currently authorized to work within the United States. We offer flexible remote work options so you can choose the environment that makes you most productive—whether that’s your home or a coworking space. Dagster Labs fosters a collaborative, remote-first culture, ensuring you have all the tools and support needed to thrive, no matter where you are.

Responsibilities

• Onboarding new customers and ensuring a positive initial experience with the product
• Providing ongoing support to customers through various channels to ensure their success with the product
• Analyzing customer data and metrics to identify trends and proactively address issues before they become problems
• Collaborating with sales and product teams to identify and unlock expansion opportunities, and to communicate customer feedback for product improvement.

Must-have Qualifications

• 3-5 years experience in a customer success or account management role, preferably within the SaaS industry
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders
• Strong analytical skills and ability to use data to identify trends and drive decision-making
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Conceptual understanding of the underlying technical product: you don’t need to be an engineer, but you should be proficient in conversing with engineers and adding value

Nice-to-have Qualifications

• Experience working with cross-functional teams, including sales, product, and customer support
• Experience building and improving on existing processes
• Strong interpersonal skills and ability to build relationships with customers and key stakeholders
• Passion for delivering exceptional customer experiences and driving customer success
• Familiarity with dev tools, data engineering, development processes, and/or software development workflows is a plus

You belong here

We are committed to building an inclusive team and an open-source community where no one feels out of place. We know that teams with diverse backgrounds state their assumptions more explicitly, think more rigorously, and build better software. Plus it's more fun and interesting to work with a wide variety of perspectives.

You should apply to work at Dagster Labs if you want to work in, and help to build and strengthen, a high-performing software development environment where people of all backgrounds are welcome.

The estimated OTE for this role is $120,000-$160,000.

Other Resources

• The launch of Dagster blog post
• Launching Dagster Cloud to GA blog post
• The Data Engineering Impedance Mismatch blogpost/presentation
• What Dagster Believes About Data Platforms
• Software-Defined Assets blog post, Data Council talk, and animated explainer
• The April 2024 Dagster+ launch event

No recruiters please.