Full-Time
Manager of Professional Services
Confirmed live in the last 24 hours
HappyCo
201-500 employees
Property management platform for lifecycle management
Junior, Mid
Remote in USA
- Strong people leadership skills with a history of building, developing, and retaining high-performing teams
- A minimum of 2+ years of software implementation/ training experience
- Strong familiarity and skills with business software applications: e.g. Slack, Jira, Asana, Google Suite, etc.
- Positive, proactive work attitude
- Exceptional project management skills, with the ability to prioritize and handle multiple client projects simultaneously
- Excellent communication, negotiation, and conflict resolution skills
- Proactive Problem Solver – You take initiative to find solutions, even when the answer isn't immediately clear, and are resourceful in seeking out the information you need
- Ability to interact effectively with a diverse group of customers and staff
- True customer centric mindset with patience for customers in a learning environment
- Ability to pick up on new software features quickly
- Reliable and punctual with a strong attention to detail
- Flexible attitude and ability to adjust standard work hours to support customers and colleagues in other timezones
- Lead, mentor, and grow a team of service delivery professionals, including project managers, implementation consultants, and customer success experts
- Foster a high-performance culture within the team, driving accountability, collaboration, and continuous development
- Oversee customer engagements, ensuring successful onboarding, smooth implementations, and ongoing customer satisfaction
- Serve as a strategic advisor to key clients, understanding their business objectives and aligning our software solutions to meet their needs
- Drive best practices in client communication and service excellence
- Develop, implement, and continuously improve service delivery methodologies and best practices for efficient and effective project execution
- Ensure delivery quality standards are consistently met and that customer projects are delivered on time and within scope
- Collaborate with Sr. Director of Services to define and execute the professional services strategy, aligning it with overall company goals
- Identify and implement new service offerings, packages, and pricing models that increase client value and revenue opportunities
- Monitor and optimize key metrics related to service delivery, customer satisfaction, project timelines, and team utilization
- Establish and oversee tools, processes, and KPIs for effective project tracking and performance management
- Work closely with Sales, Product, and Customer Success teams to ensure seamless customer experiences and identify opportunities for process improvements
- Provide feedback to Product Management based on client interactions to inform product enhancements and address customer needs
- Maintain internal process documentation
HappyCo provides a platform for managing properties throughout their entire lifecycle. This platform helps property owners, executive teams, and residents by offering tools for property valuation, leasing, renewals, and maintenance tasks. It also includes features for remote maintenance assistance, which enhances satisfaction for both residents and technicians. A key aspect of HappyCo's platform is its ability to integrate with leading property management software, allowing users to utilize their existing data effectively. This integration helps reduce operational inefficiencies and improve portfolio performance, setting HappyCo apart from competitors. The goal of HappyCo is to streamline property management processes and enhance the overall experience for property owners and residents.
Company Stage
Series B
Total Funding
$70.2M
Headquarters
Carlsbad, California
Founded
2011
6 month growth
↑ 6%1 year growth
↓ -12%2 year growth
↓ -14%
Simplify's Take
What believers are saying
- HappyCo's recent $72M Series B funding round positions the company for significant expansion, particularly in the U.S. market.
- The acquisition of Yuhu expands HappyCo's reach into Canada and Europe, broadening its product offerings and market presence.
- Partnerships with major property management firms like RangeWater demonstrate HappyCo's ability to scale and integrate its solutions across extensive portfolios.
What critics are saying
- The property management sector is highly competitive, requiring continuous innovation to maintain a competitive edge.
- Integration of new acquisitions like Yuhu may present challenges in terms of technology and company culture alignment.
What makes HappyCo unique
- HappyCo's platform integrates seamlessly with all leading property management software, allowing users to leverage existing data for enhanced operational efficiency.
- The introduction of AI-powered Centralized Maintenance, featuring JoyAI, sets HappyCo apart by automating and optimizing maintenance operations, a critical pain point in the industry.
- HappyCo's comprehensive suite of tools covers the entire property lifecycle, from acquisition to disposition, providing a one-stop solution for property owners and managers.
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