Full-Time
Customer Success Manager
Confirmed live in the last 24 hours
AI-driven financial crime and compliance solutions
Data & Analytics
AI & Machine Learning
Financial Services
Junior
London, UK
Required Skills
Management
Requirements
- 2+ years in a similar role
- Proven experience working with mid-market accounts in a B2B environment
- Good understanding of technology with familiarity of concepts such as APIs and cloud solutions
- Strong process management skills
- Strong relationship management skills
- Previous project management experience
- Experience working in a start-up
Responsibilities
- Manage a portfolio of Mid-Market customers
- Be the dedicated contact and own the overall relationship with clients
- Ensure successful onboarding process for new customers
- Provide proactive support to clients to increase adoption and minimize churn
- Respond to client queries and coordinate across various teams to solve problems
- Drive cross-sell and upsell to expand contract revenue
- Shape the product roadmap based on customer feedback
- Support/drive new feature roll outs and contribute towards market development work
- Function as the voice of the customer and provide internal feedback on how the company can better serve customers
ComplyAdvantage offers AI-driven solutions for financial crime and compliance, specializing in AI-powered fraud detection and AML risk detection by aggregating data from various sources. The main technologies used in the product include AI-powered fraud detection, AML risk detection, and data aggregation from various sources.
Company Stage
Series C
Total Funding
$109M
Headquarters
, United Kingdom
Founded
2014
Growth & Insights
Headcount