Full-Time
Technical Services Librarian
Posted on 4/19/2024
Developer data platform with multi-use capabilities
Mid
Remote in Canada
- Bachelor’s degree or equivalent education/experience; MSIS or other graduate-level library science degree or equivalent professional experience a plus
- 1+ years experience developing reference resources for internal and external audiences
- Extreme attention to detail
- Basic proficiency using Python or other scripting languages for data analysis and reporting
- Enjoys working in complex, technical environments
- Desire and ability to learn a variety of new technical skills
- Excellent written communication skills in English
- Help to build and maintain a global taxonomy to classify and organize Technical Services content, including support cases, knowledge articles, educational topics, policy, and process documentation
- Build systems, processes, and best practices for organizing our content using existing taxonomy
- Periodically audit and review both the taxonomy and our content for correctness and relevance
- Foster team contributions to the management of content
- Identify gaps in internal documentation and vocabularies that can be addressed by new content or processes
- Enable the team to find process documentation, records of past decisions, and current organizational goals to help the global customer service team function smoothly
- Improve efficiency by reducing the need to rediscover knowledge
- Help scale the growing Technical Services team by streamlining patterns of information consumption and management
MongoDB offers a developer data platform with capabilities for transactional, search, analytics, and mobile use cases, featuring a flexible document data model and a unified query interface. The platform includes cloud services, multi-cloud developer data platform, and self-managed options, empowering developers to build faster and scale further.
Company Stage
Series F
Total Funding
$311M
Headquarters
New York, New York
Founded
2007
6 month growth
↑ 21%1 year growth
↑ 31%2 year growth
↑ 58%Benefits
Family Support Programs
Flexible PTO
Fertility and Adoption Assistance
Employee Affinity Groups
Transgender Benefits and Support
Mental Health
Wellness Events and Programs
Global Mobility