Full-Time
Voice Customer Service Representative
Canada
Confirmed live in the last 24 hours
Clipboard Health
1,001-5,000 employees
Connects healthcare professionals with facility shifts
Junior, Mid
Remote in Canada
This is a fully remote position.
- Must be proficient in English/English is a first language
- +2 years of customer support experience
- +2 years of providing telephonic customer support
- +2 years of Zendesk or any CRM experience
- Ability to resolve customer issues with empathy and action
- Exceptional written and verbal communication skills
- Ability to work as part of multidisciplinary teams
- Comfortable handling ambiguous situations and adaptable to constant change
- Possess an 'I can handle anything' mentality
- Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
- Exceptionally detail-oriented
- Ethical and unbiased integrity and decision-making abilities
- A positive mindset that elevates the entire team
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection.
- Communicate with customers via telephone, live chat, and web communication channels
- Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems
- Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company
- Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
- Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
- Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
- Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals
- Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information
Clipboard Health uses technology to bridge the gap between healthcare facilities and professionals, such as CNAs, LVNs, RNs, and more, in multiple locations across the U.S. By addressing the nationwide shortage of nurses, this platform not only fosters professional growth opportunities for new nursing graduates but also ensures top facilities are staffed adequately. This focus on efficiently meeting both healthcare needs and professional opportunities makes it an attractive workplace that is actively contributing to solving critical staffing issues in the healthcare industry.
Company Stage
Series C
Total Funding
$144.1M
Headquarters
San Francisco, California
Founded
2016
6 month growth
↑ 17%1 year growth
↑ 40%2 year growth
↑ 82%
Simplify's Take
What believers are saying
- Clipboard Health's $1.3 billion valuation and significant funding rounds indicate strong investor confidence and growth potential.
- The platform empowers nurses with greater control over their schedules, potentially leading to higher job satisfaction and retention.
- Clipboard Health's innovative approach addresses the critical issue of nursing shortages, making it a valuable asset in the healthcare sector.
What critics are saying
- The gig economy model introduces uncertainty in shift fulfillment, which could impact hospital operations.
- Dependence on dynamic rate adjustments may lead to unpredictability in labor costs for healthcare facilities.
What makes Clipboard Health unique
- Clipboard Health leverages a gig economy model to provide flexible shift options for nurses, unlike traditional staffing agencies.
- The platform's ability to let healthcare facilities adjust rates dynamically offers a cost-effective alternative to temporary staffing agencies.
- Clipboard Health's focus on harmonizing the complex requirements of the healthcare industry sets it apart from other gig economy apps.
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