ServiceNow Developer

Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 4,2 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure.

Our Global Business Services teams provide essential services to our Fresenius Medical Care teams around the world that make it possible for us to deliver life-changing care to more than 75,000 patients annually. 

This position is located in Bangalore,  in our newly built GBS Hub. Shift starts at 12:30 IST during summer and 1:30 IST during winter time.

Job Summary:
We are seeking a highly skilled ServiceNow Developer – Core Platform to join our dynamic team. This role is instrumental in designing, developing, and maintaining the core platform and enterprise applications within ServiceNow, ensuring scalability, automation, and best practices across ITAM, ITOM, ITSM, ITBM, CSM, and GRC.

The ideal candidate will have extensive hands-on experience in ServiceNow development, a deep understanding of platform governance, and the ability to optimize business processes through automation and standardization.

Key Responsibilities:

• Develop and enhance ServiceNow’s core platform components, including system tables, ACLs, system policies, and workflows.

• Collaborate with stakeholders (business leaders, process owners, and IT teams) to gather and analyze requirements, ensuring alignment with organizational objectives.

• Design and implement automation solutions to optimize workflows and reduce manual processes.

• Support ServiceNow modules (ITAM, ITOM, ITSM, ITBM, CSM, GRC) by developing scalable configurations and solutions.

• Conduct technical reviews, including code reviews, to ensure best practices, performance optimization, and maintainability.

• Lead and facilitate User Acceptance Testing (UAT) by gathering feedback and ensuring successful deployments.

• Maintain platform stability by managing upgrades, patches, clones, and system health monitoring.

• Ensure data integrity and security within the platform through proper governance and access control mechanisms.

• Serve as a bridge between IT and business teams, ensuring seamless communication and alignment of objectives.

• Stay updated on ServiceNow best practices and industry trends to continuously improve platform efficiency.

Qualifications & Skills:

• 4+ years of hands-on experience in ServiceNow development and administration.

• Certified ServiceNow Administrator (CSA) certification is required.

• Experience in scripting (JavaScript, Glide APIs), UI policies, business rules, workflows, and integrations (REST, SOAP).

• Familiarity with ITAM, ITOM, ITSM, ITBM, CSM, and GRC modules is a plus.

• Proficiency in Agile development methodologies and SDLC best practices.

• Excellent problem-solving, analytical, and communication skills.

• Ability to manage multiple projects in a fast-paced environment

Why Join Us?

• Work on cutting-edge ServiceNow projects that drive business transformation and automation.

• Be part of an innovative and collaborative team focused on process standardization and automation.

• Opportunities for continuous learning, professional growth, and ServiceNow certifications.

• Competitive salary and benefits package.