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Full-Time

Content Support Developer

Posted on 7/9/2024

Cars Commerce

Cars Commerce

1,001-5,000 employees

Data & Analytics

Compensation Overview

$50.6k - $60.7kAnnually

+ 401(k) with company match + Stipend for home office setup + Employee stock purchase program + Generous PTO + Refuel program + Paid holidays + Volunteer day

Entry

Remote in USA

Category
Frontend Engineering
Web Development
Software Engineering
Required Skills
Wordpress
Bootstrap
Salesforce
HTML/CSS
Requirements
  • High School Diploma or equivalent experience
  • Experience with Salesforce, Wordpress, and/or Slack a plus
  • Experience in a support or service role within the Automotive, SaaS, or MarTech industries a plus
  • Experience with responsive design techniques
Responsibilities
  • Provide quality service to customers and meet customer expectations
  • Work with services teams, back-end developers, and designers to fulfill support requests
  • Maintain complete working knowledge of all Content Support Developer tasks
  • Maintain, create & update forms using the Gravity Forms plugin
  • Utilize HTML, CSS & Bootstrap to create responsive, custom pages
  • Work with designers to create custom images
  • Support data hygiene and trend identification
  • Perform triage on platform-wide issues and partner with engineering on resolution
  • Manage internal networking across pod assignments
  • Understand OEM SLA’s and program rules and educate the team
  • Escalate complex issues as needed
  • Stay aligned with internal knowledge sharing and training processes
  • Educate customers on product features or additional services
  • Communicate improvement opportunities in line with current processes
  • Acquire technical certifications as required
  • Understand website package levels and set appropriate client expectations
  • Complete personal and department assigned goals

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1998

INACTIVE