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Product Certifications Manager
Candidate Experience
Posted on 11/21/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • An approach to customer interaction based in empathy and humanity
  • Experience with Content Marketing or other Digital Marketing
  • Project management proficiency
  • Experience with technical writing, and/or knowledgebase management
  • Comfort using content management systems, task tracking tools, calendars, collaborative spreadsheets, and other online collaboration tools
  • Tech or tech adjacent role experience
  • Product management knowledge such as user interviews and requirements gathering
  • Excellent written and verbal communication skills - these will be tested during the interview process
  • Curiosity about learning, professional development, certifications, career qualifications, and career advancement
  • Helpdesk or other written customer support experience preferred but not required
  • Experience as team lead and/or training team members preferred but not required
  • Experience with the terminology, technology, and ecosystem of cloud infrastructure (AWS, Azure, Google Cloud, and others) is preferred but not required
  • Experience with assessment platforms, badging providers, technical exam platforms, proctoring organizations, or similar is preferred but not required
  • Understanding of Google Apps Script is preferred but not required
  • Pay Transparency Calculator: https://bit.ly/3B7gwql
  • Benefits: https://www.hashicorp.com/careers/benefits
  • Intern Ranges: https://bit.ly/3H2soha
Responsibilities
  • Exam-Candidate Communication
  • Lead exam-candidate communication including automatic and periodic emails, blog posts, and announcements
  • Write/update public exam informational pages including working with Design/Development to optimize user experience
  • Monitor external exam prep resources for compliance with our program rules
  • Exam Support
  • Write and maintain exam-candidate knowledgebase articles
  • Act as process engineer for exam-candidate support inbox procedures and reporting
  • Train and lead exam-candidate support contractors, including answering escalated tickets
  • Exam-Candidate Outreach
  • Interface with Marketing for certification related campaigns
  • Lead internal certification program enablement and engagement efforts
  • Gather feedback from candidates via social media, support tickets, and user interviews
HashiCorp

1,001-5,000 employees

Infrastructure solutions for cloud environments
Company Overview
HashiCorp's mission is to build solutions that enable innovation at global enterprises, offering them a common cloud operating model via consistent workflows to provision, secure, connect, and run their infrastructure with any application.
Benefits
  • Medical, dental & vision
  • Life & disability insurance
  • Flexible spending account (FSA)
  • Vacation and Other Leaves
  • 401(k)
  • Family Expansion Benefit
  • Maternity and Parental Leave
  • Expanded Mental Health Support
Company Core Values
  • Integrity
  • Kindness
  • Pragmatism
  • Humility
  • Vision
  • Execution
  • Communication
  • Beauty Works Better
  • Reflection