Process Improvement Specialist

AAA Club Alliance is hiring for a Process Improvement Specialist to join our team! The Process Improvement Specialist serves as a consultant to the Organization, leading cross functional teams in evaluating, planning, and implementing improvements to business processes and practices that may impact multiple lines of business, members, and/or associates.  This role analyzes data and feedback from multiple inputs in order to map business processes to tangible, financial returns. In addition, the Specialist facilitates change management aspects of project implementation to ensure successful implementation. Projects undertaken are non-routine and moderately complex in nature with moderate or focused organizational impact.

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base salary range is $61,959-107,276*

• Annual Bonus + Annual Merit Increase Eligibility

• Hybrid schedule (3 days on-site weekly)

• Comprehensive health benefits package

• 3+ weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Primary Responsibilities:

• Leads cross functional process improvement teams and Kaizen/Just Do It events. Leads team in the evaluation of existing business processes for the purpose of identifying and executing on improvement initiatives.
• Solves complex business issues to improve operational efficiency.
• Performs data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations.
• Prioritizes and implements process change requirements based on the critical effort needs.
• Oversees process change implementation and testing, and reviews changes to ensure they will result in measurable organizational improvements.
• Determines fiscal impact of recommended efforts, measures impact, and recognizes/quantifies success.
• Updates and maintains documentation on process improvements and process performance.
• Facilitates process improvement discovery sessions, process mapping, and team and client data gathering meetings.

• May support the development of training and/or change management materials or activities to support new processes or procedures.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in business or related field preferred
• 3-5 years relevant experience in process improvement initiatives
• Experience with Six Sigma, Lean or Kaizen events highly desirable
• Formal Six Sigma or other Process Improvement certification preferred

Knowledge, Skills and Abilities:

• Strong analytical background and problem solving skills
• Excellent communication, facilitation, and presentation skills
• Ability to work with diverse groups and manage client relationships
• Ability to analyze large data sets
• Proven ability to lead project teams to successful outcomes

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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