Full-Time

Client Onboarding Specialist

Posted on 9/6/2024

RepeatMD

RepeatMD

51-200 employees

Mobile rewards platform for medical practices

Consumer Software
AI & Machine Learning
Healthcare

Compensation Overview

$62k - $68kAnnually

Entry, Junior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • Proven track record in a client-facing role, preferably in onboarding or implementation
  • Sharp business acumen with the ability to quickly grasp and articulate the strategic drivers of diverse medical aesthetic practices
  • Exceptional communication skills with the ability to captivate and influence audiences at all levels, from front-desk staff to practice owners
  • Demonstrated ability to navigate challenging client situations with grace, turning potential obstacles into opportunities for stronger relationships
  • Self-starter mentality with a knack for creative problem-solving and a drive to exceed expectations
  • Collaborative team player who thrives in a fast-paced, high-growth environment and adapts quickly to change
  • Natural ability to connect with a wide range of personalities, fostering positive relationships both internally and externally
  • Passion for empowering small business owners and contributing to their success in the medical aesthetics industry
  • Proficiency in project management tools and CRM systems (experience with Salesforce is a plus)
Responsibilities
  • Driving successful customer onboarding by becoming their trusted advisor, guiding them through the RepeatMD journey with expertise and empathy
  • Crafting personalized RepeatMD experiences that align with each client's unique business goals and vision
  • Empowering clients through engaging, screen-sharing training sessions that transform them into RepeatMD power users
  • Unleashing client potential by designing rewards, offers, packages, and memberships that drive customer engagement and loyalty
  • Provide strategic insights on leveraging the RepeatMD app to fuel business growth and stay ahead in the competitive medical aesthetics + wellness industry
  • Champion client success stories, accelerating their Time to Value and fostering long-term partnerships
  • Collaborate with cross-functional teams to continually enhance the onboarding process and product features based on client feedback

RepeatMD assists medical practices, particularly Med Spas, in boosting their revenue through a mobile rewards platform. They create customized mobile apps that allow patients to purchase treatments and memberships while earning rewards, enhancing patient engagement and loyalty. The company stands out by using artificial intelligence to automate patient reminders and facilitate referrals, which helps practices retain patients and attract new ones. RepeatMD's goal is to provide a comprehensive solution that streamlines the purchasing process and increases sales for medical practices.

Company Stage

Series A

Total Funding

$55M

Headquarters

Houston, Texas

Founded

2021

Growth & Insights
Headcount

6 month growth

-11%

1 year growth

-6%

2 year growth

20%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $50 million in Series A funding positions RepeatMD for significant growth and technological advancements.
  • Partnerships with industry leaders like BENEV enhance its credibility and expand its market reach.
  • Winning the Technology Innovation of the Year Award twice underscores its commitment to innovation and industry leadership.

What critics are saying

  • The niche focus on Med Spas may limit market expansion opportunities.
  • Dependence on partnerships for patient financing and other services could pose risks if these partnerships dissolve.

What makes RepeatMD unique

  • RepeatMD's focus on Med Spas and high-margin treatments sets it apart from general healthcare platforms.
  • The integration of patient financing through Affirm and AI-driven engagement automation provides a comprehensive solution for revenue generation and patient retention.
  • Achieving over one million users and ranking in the Top 200 shopping apps highlights its strong market presence and user adoption.

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