Desktop Engineer @ D.A. Davidson

Salary Range: 33.65 to 43.26 (Currency: USD) (Pay period: per-year-salary)

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary:

D.A. Davidson is seeking to hire a creative, self-driven professional, with extensive background supporting desktop engineering. The Desktop Engineer role is critical to the ongoing success of our service and support delivery of technology to DA Davidson employees by ensuring the stability, performance, and security of our organization’s end-user computing environment. This position requires a skilled professional with expertise in desktop support, troubleshooting, and the ability to deploy and manage a variety of desktop technologies. The successful candidate will be a proactive problem solver, detail-oriented, and customer-focused.

Duties:

Provide advanced technical support for end-users, resolving hardware and software issues in accordance with established SLAs.
Establish and proactively monitor a baseline of workstation performance and security configuration.
Mature framework and tools for assessing desktop and laptop performance.
Review and document compatibility of software installed on workstations across the environment.
Review hardware lifecycles with vendors and ensure internal refresh procedure is followed. Oversee lifecycle and plan of desktop/laptop hardware
Oversee lifecycle and plan of workstation hardware including IT asset management components.
Proactively monitor hardware and performance on workstations as new software and patches are implemented into the environment.
Collaborate with other IT teams and vendors to escalate and resolve complex technical problems, including network and system administrators.
Work with Systems team to mature security configuration, imaging and build process.
Manage the deployment and updates of software applications across physical and virtual workstation environments.
Ensure compliance with licensing agreements and coordinate software license tracking.
Provide hands on support and guidance with hardware currently deployed across DA Davidson. Seems duplicative of the first bullet, suggest removing.
Mature incident and problem management practices around workstation performance related issues.
Deploy and maintain performance monitoring tools for use on workstations.

Qualifications:

Advanced knowledge of Microsoft operating systems and related components.
Maintain and obtain Microsoft Certified Professional (MCP) for end-points / Desktops
Experience building performance baselines across end user computing devices.
Experience with Windows operating systems and enterprise management
Ability to manage escalated issues to diagnosis hardware and operating system issues
Experience working with imaging and cloning systems
Bachelor’s degree in Computer Science, related field.
3+ years (or 7+ years without a degree) of experience with duties listed above.
Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone
Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels.
Experience working in a team-oriented, collaborative environment.
Highly self-motivated and self-directed
Organized and detail oriented.

What we offer:

Competitive salary plus excellent benefits and perks including, but not limited to:
Medical, Dental and Vision
Company 401(k)and ESOP contribution
Generous sick, vacation, and maternity/parental leave
Paid holidays
Professional Development Opportunities
Tuition Reimbursement ($15,000 lifetime cap)
Charitable gift-matching program
Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson’s California Resident Privacy Policy.

Desktop Engineer

D.A. Davidson

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