Dealer Contact Ownership

• Communicate with Polaris dealers in a highly specialized way, providing solutions to dealership staff who need support for a variety of products, systems, and programs. 

• Provide coaching and recommendations to all levels of dealership personnel to foster productivity, profitability, and outstanding customer experience. 

• Work with a sense of urgency for all contacts and set clear guidelines on anticipatedresolution for issues that require follow up. 

• Demonstrate mastery of a multitude of Polaris internal systems, dealership resources and 3rd party vendors to drive solutions. 

• Tailor communication style to audience, understanding the priorities of dealership staff at all levels as well as internal Polaris staff.

• Understand internal measurements and metrics for success, ensuring that each contact meets or exceeds those measurements and understand how they impactthe dealer. 

• Display forward thinking in how you propose solutions, focusing on long- and short-term business objectivesand definitions of success. 

Cross Functional

• Act as a subject matter expert for a designated system, product line, or business unit within Polaris. Contribute to the development of process documents that empower internal stakeholders to find answers and support team members as needed. Act as the voice of the dealer and raise awareness toappropriate business units by offering proposals based on relevant contact data. 

• Facilitate problem solving, research, and dispute resolution between Polaris dealers, the Central Service team and internal Polaris departments. 

Continuous Improvement

• Utilizing existing systems, identify key contact trends, conduct analysis, consolidate takeaways, and document outcomes 

• Content Management: document changes to existing or new standard process to support team members and build upon existing department & external knowledge base.  

Dealer Facing Content Management: Leverage contact trends to develop content for dealers to provide a self-serve option to solve issues on their own.  

• Develop new approaches to address issue resolution, improve dealer sentiment, reduce costs and improve owner satisfaction 

• Strive to adopt LEAN into daily activities by minimizing process disruption both internally and externally. 

• Bachelor’s degree

• Minimum of two years B2B or B2C experience 

• Strong problem-solving skills with a commitment to meet or exceed service level promise 

• High level of curiosity and ability to grasp a wide variety of topics encompassing all aspects of the Polaris business. 

• Strong desire to deliver industry-leading support and build strong relationships with dealership staff at all levels 

• Critical thinking skills to work in a grey area role that may not have standard answers but does result in financial impact to Polaris or dealership partners  

• Strong prioritization skills and attention to detail 

• Effectively communicate across various levels of organization management 

• Excellent verbal and written skills, ability to understand audience and articulate thoughts and ideas. Proficient in explaining complex situations to dealer partners to drive meaningful outcomes.  

• Demonstrate sound analytical problem-solving skills by balancing practical application of experience, creativity, and consistent follow-through. 

• Team player - act as a liaison between internal departments and bridge communication gaps 

• Current knowledge of software and applications– Microsoft Outlook, Microsoft Office Suite of products, and SharePoint. Microsoft CRM, Showcase and AS400 experience a plus.  

• Powersports or automotive dealership experience preferred   

• Fast paced office environment. Adhering to Polaris corporate standard for hybrid work location. 

• The majority of time is spent working directly with Polaris dealers, via phone and electronic communication.

• Limited travel to dealerships and sales meetings.

The salary range for Minnesota is $44,000 to $58,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.