Destination Service Manager

Destination Services Team is a part of the Employee Mobility Services department. We are committed to supporting ByteDancers at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance. Destination services include: Home rental service: Assist with finding housing options, negotiating lease terms Settling-in service: Assist with bank account opening, utilities set up, etc Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc. Responsibilities: 1. Responsible for overseeing the landing destination services in all countries in the EMEA region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes. 2. Assign cases in the EMEA region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc. 3. As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees. 4. Monitor and manage vendor spending, by reviewing invoices, and ensuring a cost-efficient approach is taken. 5. Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness. 6. Responsible for employee experience improvement, which involves building and updating the knowledge base for all EMEA countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals. 7. Participating in the new RMC invite tenders procurement process and evaluation. Minimum Qualifications: - Bachelor's degree or above. - At least 4 years of experience in vendor management or operations, able to motivate vendors and mobilize their resources to achieve business goals. Preferred Qualifications: - Strong communication and problem-solving skills, high level of resilience, and the ability to adapt according to business development needs. - Strong data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans. - English and Mandarin Chinese speaking, since this role will support Chinese employees.