Implementation Specialist

The pay range for this role is: $24.04 - $26.44 per hour with 8% bonus (Remote - United States)

Hours for position: Standard working hours EST

Job Summary: 

This role isn't just about implementation—it's about owning the most crucial phase of the customer journey. You'll be the architect of a successful partnership, leading the charge to get new RoadRunner customers up and running. This means you're not just an "onboarder"; you're a strategic consultant who helps businesses unlock significant cost savings and sustainability wins. Your mission is to ensure every launch is flawless, as you lay the foundation for a long-term, successful relationship.

Primary Duties Including % of time:

• 40% - Lead the timely and successful onboarding execution according to customer needs and objectives. 
• 30% - Manage day-to-day communication and collaboration with customers and internal vendor, service and operations teams during the strategy implementation process 
• 10% - Partner with Customers to understand their business issues and related needs. Utilize broad knowledge to recommend Diversion (Recycling) and Brokering (Savings) plans to RoadRunner Customers where appropriate
• 10% - Perform Broker and Diversion plan implementations to fit customer needs
• 10% - Manage and update internal workflows to track customer activities and approvals

% Travel required: 0

Organizational Relationship:

• Reports To: Implementation Team Lead
• Direct Reports:  None
• Interacts with:  Customers, Hauling partners, Account Management, Internal Operations teams

Skills and Experience:

• Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
• 3+ years experience in Operations, Account Management or Sales
• Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
• Strategic thinker with the ability to grasp the tactical details.
• Strong verbal and written communication skills, is dynamic, and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view.
• Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
• Ability to influence and collaborate at all levels and across all functions of the organization.
• Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.
• Strong analytical and problem solving. Solid decision making in a timely manner.

Education:

• Bachelor’s Degree REQUIRED

Core Values:

• Trust - Have confidence in our team. Have integrity in your actions.
• Care personally about each other - Show compassion, empathy and open-mindedness.
• Be Passionate -Love what you do. Love what we do.
• Embrace challenge - See obstacles as opportunities to learn and grow.
• Be Humble - Stay grounded. Seek feedback. Be curious.
• Be Accountable - Take ownership. Be reliable. Be proactive.