Full-Time
Tech Support Specialist
Advocate
1-10 employees
Automates SSDI and veterans' benefits applications
No salary listed
San Francisco, CA, USA
Remote
 IT & Security (2) |
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- 2–4 years in a technical operations, IT, or support engineering role.
- Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
- Comfortable navigating and fixing issues in Salesforce or similar platforms.
- Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).
- Daily Troubleshooting & Support (50%). Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
- Monitor daily reports and logs for errors.
- Serve as the first line of support for internal teams experiencing operational tech issues.
- Escalate and coordinate fixes with engineering as needed.
- Onboarding & IT Support (20%). Set up accounts, access, and tools for new hires.
- Maintain software licenses and user permissions across platforms.
- Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).
- Systems & Process Improvement (30%). Analyze recurring issues and implement improvements to reduce future problems.
- Collaborate with operations and engineering to design scalable, reliable systems.
- Create documentation and internal guides to streamline troubleshooting and onboarding.
- Problem-solver who enjoys “fixing what’s broken” as much as preventing it from breaking again.
- Detail-oriented but able to see the bigger picture when designing processes.
- Thrives in a fast-paced, mission-driven environment.
Advocate helps people access Social Security Disability Insurance (SSDI) and veterans’ disability benefits by using an AI-powered platform paired with a team of case managers. It guides users through eligibility assessment, collects and organizes medical records, and submits accurate, compliant applications to shorten long waiting periods. The platform targets Americans with disabilities, including workers, veterans, and retirees, and aims to reduce the administrative burden on both applicants and government agencies. The company differentiates itself by being a public-benefit corporation that offers a free-to-use service funded by venture investment, combining technology with hands-on case management to improve claim quality and speed. Its goal is to make benefit access easier and faster, expanding reach while potentially reducing delays and errors in the claims process.
Company Size
1-10
Company Stage
N/A
Total Funding
$600K
Headquarters
New York City, New York
Founded
2015
Simplify's Take
What believers are saying
- Social Security Administration automating evidence collection expands addressable market for application assistance.
- Venture backing ($11.5M raised) enables rapid scaling across state-level PBC regulatory frameworks.
- Government agencies benefit from improved claim quality, creating potential B2B revenue partnerships.
What critics are saying
- SSA's AI-driven electronic disability folder system directly replicates Advocate's core value proposition.
- Established competitor Allsup expands AI case management with 45-year track record and 400k+ approvals.
- New York AG PBC transparency mandate requires 2025 benefit report by June 2026, risking investor lawsuits.
What makes Advocate unique
- AI-powered platform simplifies SSDI and veterans disability benefits applications for underserved populations.
- Founder Emilie Poteat combines PhD economics, finance expertise, and licensed Disability Representative credentials.
- Public benefit corporation structure legally balances shareholder returns with disability access mission.
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Benefits
Remote Work Options
Flexible Work Hours
Unlimited Paid Time Off
Paid Vacation
Health Insurance
Dental Insurance
Vision Insurance
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Professional Development Budget
Conference Attendance Budget
Stock Options
Company Equity
401(k) Retirement Plan
401(k) Company Match
Relocation Assistance
Adoption Assistance
Parental Leave
Fertility Treatment Support
Family Planning Benefits
Gym Membership
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Employee Referral Bonus
Salary