Triage Specialist @ Markel Group, Inc.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will support Professional Liability Claims in the timely assignment of all new losses handled by the Management Liability, E&O, Executive Liability, Cyber, and Complex Claims Teams. The position is responsible for reviewing, triaging and distributing new claims to the appropriate manager for timely assignment. Triaging of new losses will include performing an initial evaluation of claims, conducting a thorough investigation of the facts, policy limits, and damages.

Responsibilities

Collaborate with Sr. Triage Specialist regarding all claim assignment protocols
Ensure timely assignment of all new claims
Perform technical assessments all new claims for complexity level and claim value in order to segment and triage
Serve as one of the initial points of contact for internal and external customers regarding assignment questions
Investigate all losses designated as potential significant/catastrophic exposures and draft a triage recommendation timely. This will include time limit/ policy limit demands and mediation and trial notices.
Identify and report on claims trends through new losses
Serve as a liaison between the first notice of loss team and Casualty claims
Foster and encourage strong relationships with internal stakeholders
Promote and enhance strong relationships with customers and channel partners
Participate in special projects as requested, including data clean-up initiatives

Qualifications

Bachelor’s degree or equivalent work experience
Successful completion of basic insurance courses or achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU)
Minimum of 2 years of claims handling experience or equivalent combination of education and experience
Ability to multi-task and change course quickly
Proficiency in the various claims and document management systems
Excellent written and oral communication skills
Strong analytical and problem-solving skills
Strong organization and time management skills
Ability to deliver outstanding customer service
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work in a team environment
Strong desire for continuous improvement
Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $52K - $86,600K with a 12% bonus potential.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

No agencies please.

Triage Specialist

Markel Group, Inc.

Compensation Overview