PMS Tech Manager

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Ensure successful deployment, integration, and continuous improvement of Accor’s digital and technology solutions across hotels in the region. The role supports hotel teams in maximizing the value of IT systems while aligning with global standards and local operational needs.

Your mission:

• Deployment of Integrated IT Offer: Support the rollout of Accor’s integrated IT solutions (PMS, POS, CRM, etc.), ensuring local adaptation and alignment with hotel operations.
• Team management: Manage and motivate a dedicated team. 
• Performance, Monitoring & Optimization: Track and analyse system performance across the hotel portfolio to identify areas for improvement and synergy.
• Technology Advisory: Guide hotels in selecting and integrating technologies that align with their infrastructure and business goals. Provide a strong leadership role & voice on projects.
• Training & Enablement: Coordinate cross-functional training programs that build capabilities beyond tool-specific knowledge, focusing on holistic IT solution usage. Working with IT, business stakeholders and technology providers, develop implementation and training plans for other systems.
• Continuous Evaluation: Participate in regular assessments of deployed solutions to ensure they remain relevant to evolving guest and business needs.
• Innovation Scouting: Stay informed on emerging technologies (e.g. AI, automation) and support their integration into the hotel ecosystem where appropriate.
• Vendor & Partner Coordination: Liaise with technology vendors and service providers to ensure solution adaptability and compliance with local requirements. Effectively communicate technology related plans, actions and decisions with stakeholders.
• Reporting & KPIs: Contribute to consolidated reporting on system performance using standardized KPIs to measure impact on guest experience and business outcomes.
• Escalations: Be the focal point for coordination of escalated support issues and expert troubleshooting. Provide 3rd Level technical support/escalations to Americas/ENA/MEAPAC for strategic vendors/projects.
• Product Management: In the event that a Product is purely local, provide product management. If the Product takes on a Global dimension, ensure the transition to the Global Product teams and the collection of local requirements and business need.
• PMS Rollout: Lead the end-to-end rollout. This includes defining and coordinating the rollout plan, ensuring alignment with local operational contexts, and managing execution timelines. Maintain and manage within the Region the PMS environments to Accor business needs.

Key interactions:

• Product & Engineering Teams
• Regional IT & Applications Team
• Hotel Managers & VPOs
• Finance
• External Vendors
• Asset Managers

Qualifications

And you? 

• Bachelor’s or Master Degree (Bac +4/5) in IT Enginering, product or related field
• 3-5 years of experience in IT, Product, SAAS, hospitality systems
• Fluent in English
• Team Leadership & Empathy, empowering team members, fostering a colaborative culture, supporting professional growth while maintaning accountability
• Confortable leading teams trhough change, including new systems rolllouts, upgrades or process transformations. 
• Excellent problem solving and strategic thinking abilities
• Experience on franchisee enviroments
• Resilience & Composure, maintaning focus and professionalism under pressure especially under escalations or high volume of deployment

Additional Information

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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