Full-Time
Licensed Customer Care Advocate
Pst
Posted on 9/18/2025
Pumpkin
201-500 employees
Provides subscription pet-insurance and preventive care
No salary listed
Phoenix, AZ, USA
Remote
Candidates must be located in MST or PST. Not hiring in MA, CA, NY, NJ, WA, HI, AK, CO, CT, MT.
 Customer Experience & Support (2) |
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- Active Property & Casualty Producer license required
- Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic.
- Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy.
- Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry.
- Proficiency with productivity and task management tools like MS Office and G-Suite.
- In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc).
- Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively.
- Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.)
- Educate customers to help them understand the benefits of our insurance and non-insurance products.
- Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats.
- Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools.
- Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making.
- Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant.
- Perform other duties as assigned.
- Prior experience with Customer Service in Pet Insurance industry - a major plus
- Prior experience in the pet healthcare industry
- Proficiency in MS Excel and G-Suite tools
- Other languages at a fluent level (writing and conversing); Spanish preferred
Pumpkin.care provides pet insurance and wellness plans through a subscription model. It offers monthly or annual premiums that fund coverage for eligible vet bills, with plans covering up to 90% of costs for routine care, accidents, and illnesses. In addition to insurance, Pumpkin.care sells preventive care wellness products to make regular care more affordable, such as check-ups and vaccinations. The company stands out by combining insurance with preventive care services and a people-first culture focused on animal welfare, backed by veterinary and pet-expert guidance. Its goal is to help all pets access the best possible veterinary care without financial strain.
Company Size
201-500
Company Stage
Acquired
Total Funding
N/A
Headquarters
New York City, New York
Founded
2019
Simplify's Take
What believers are saying
- AI Pet Health Predictor launched November 2025 projects lifetime costs.
- CareCredit partnership October 2025 enables direct reimbursements nationwide.
- PetMeds partnership since October 2023 accesses 2 million customers.
What critics are saying
- Zoetis ownership biases claims against non-Zoetis treatments within 12 months.
- Unlimited plans expose $50,000+ losses from chronic conditions in 2 years.
- AI Predictor drives adverse selection concentrating high-risk pets immediately.
What makes Pumpkin unique
- PumpkinNow reimburses critical care claims over $1,000 in 15 minutes.
- No upper age limits cover senior pets unlike competitors.
- Covers dental illnesses, tooth extractions for periodontal disease.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↓ -1%The importance of dental care. February Is Pet Dental Health Month Open wide! Consistent, quality dental care is just as important for your pet's health as it is for yours. You brush your teeth daily, floss (when you remember!), and visit your dentist for routine cleanings and checkups. You know that dental problems can worsen if ignored - becoming more painful and more expensive to treat over time. Gum disease can even increase the risk of heart disease. The same is true for its pets. Regular, preventive dental care - including at-home care and professional veterinary dental cleanings - is essential for your pet's overall health, comfort, and longevity. Greenvalleyvet is partnering with Pumpkin Pet Insurance to spread awareness about the importance of addressing pet dental disease. What Is Periodontal Disease? Dogs and cats rarely develop cavities like humans do, but dental disease is extremely common: * About 80% of dogs * 50-90% of cats * Both by the age of three - four Periodontal disease is the gradual destruction of the structures that support the teeth - including the gums, ligaments, and bone. It begins when plaque builds up and hardens into tartar above and below the gum line. Over time, this can lead to: * Red, swollen, or bleeding gums * Tooth loss * Pain and discomfort * Difficulty eating * Infection that can affect the heart, liver, and kidneys Why February Matters With February being Pet Dental Health Month, it's the perfect time to focus on your pet's oral health. Please call Greenvalleyvet at 724-452-6151 and schedule a dental evaluation today. In the meantime, here are a few at-home dental care tips. Brush Daily Daily brushing is the gold standard of pet dental care. While it may seem difficult at first, most pets adapt with patience and positive reinforcement. Always use pet-specific toothbrushes and toothpaste - never human toothpaste, as it can be harmful if swallowed. Dental Diets & Chews Special dental diets and chew treats are designed to reduce plaque and tartar. Ask your veterinarian which options are best for your pet. Chew toys can help control plaque when used regularly. Avoid toys that are too hard, as they can fracture teeth. Water Additives These are added to your pet's drinking water to help reduce plaque and tartar buildup. Help Greenvalleyvet keep your pet smiling.
Pet Insurance innovations and ownership debates. 12 nov 2025. A campaigner is urging mandatory third-party insurance for dog owners after her dog was killed in an attack, leaving her financially responsible despite having insurance herself. Joanne Newbury argues that compulsory coverage would protect owners and victims, similar to car insurance for drivers, and encourage responsible pet ownership. Supporters say it would reduce disputes and cover costs for injuries or property damage caused by dogs. Critics counter that most dogs are never involved in incidents, and such a law could unfairly burden responsible owners with extra costs. The debate continues over whether third-party dog insurance should be legally required in the UK. 11 nov 2025. Pumpkin, a leading U.S. pet insurance and wellness brand, has launched a free AI-powered Pet Health Predictor to help pet parents anticipate common health conditions and veterinary costs for their dogs and cats. The tool uses a pet's breed, age, and location to provide personalized health insights and cost projections, enabling families to plan financially for preventive care. With rising lifetime pet care costs - up to $60,602 for dogs and $47,106 for cats - this tool addresses the growing need for proactive planning. Pumpkin aims to help pet owners make informed decisions about insurance and wellness options, supporting longer, healthier lives for pets. The tool is available free to all pet families at Pumpkin's website. 10 nov 2025. The latest Pearson Ham Group Pet Insurance Pricing Index for Q3 2025 shows UK premiums rising modestly by 0.9% compared to Q2, following earlier declines. Lifetime cover remains competitive with steady pricing, while Time-Limited and Maximum-Benefit policies continue to show volatility due to limited insurer participation. Cat insurance saw a stronger rebound than dog insurance, and mongrels/moggies experienced the largest price reductions, whereas crossbreeds saw a slight increase. Regional differences have narrowed, with England seeing the largest cuts and pricing now more aligned across the UK. Overall, the market appears to be stabilising as insurers balance competitiveness with sustainability amid unpredictable claims costs. 6 nov 2025. BMO Insurance has partnered with Trupanion to expand access to pet health insurance in Canada, addressing the gap where only 4% of pets are currently covered. Ontario pet owners can now explore, quote, and enroll in coverage online, with expansion to other provinces planned by January 2026. The digital solution combines BMO's financial expertise with Trupanion's industry-leading pet protection, offering 24/7 support, unlimited payouts, and direct veterinarian payments. The partnership aims to make pet insurance more accessible and help Canadians manage unexpected veterinary costs. Trupanion, trusted by over a million pets across North America and Europe, shares BMO's commitment to lifelong care.
Synchrony and Pumpkin Pet Insurance partner to deliver simple reimbursements for pet owners through CareCredit. News provided by. Synchrony Expands its Innovative Solution to Help Pet Parents Minimize Out of Pocket Costs STAMFORD, Conn. and NEW YORK, Oct. 14, 2025 /PRNewswire/ - Synchrony (NYSE: SYF), a leading consumer financing company, today announced a new partnership with Pumpkin Pet Insurance, to bring its pet health reimbursement solution to even more pet parents. This collaboration provides pet owners with a convenient and simplified way to manage veterinary care costs. Now, pet owners who have both the CareCredit credit card and Pumpkin Pet Insurance can pay for expenses at the point of care and receive their eligible reimbursement directly to their CareCredit account. It's an easy way to help ensure that pet owners can access the care their beloved companions need, when they need it, without having upfront costs for their vet bills. With this offering, Pumpkin Pet Insurance policyholders can utilize their CareCredit credit card to pay for veterinary services upfront at locations in the CareCredit network and select their card to receive payment for their submitted claim. Once their claim is processed and approved by Pumpkin Pet Insurance, the eligible reimbursement is then directly applied to their CareCredit account. This streamlined process eliminates the need to wait for a check from Pumpkin, providing access to funds and reducing the financial stress of paying for veterinary care. "Partnering with Pumpkin allows us to offer more pet owners a convenient and efficient way to manage their pet care expenses," said Jonathan Wainberg, Senior Vice President and General Manager, Pet, Synchrony. "This collaboration reinforces Synchrony's ongoing dedication to simplifying the financial experience for pet owners. By integrating with Pumpkin, we're providing a seamless solution that empowers pet owners to focus on their pet's health and manage out-of-pocket payment. Thousands of customers have already successfully used this service and we are thrilled to expand it to Pumpkin." For pet owners who want to receive their claim payment back to their CareCredit credit account, the process is simple: * Pay with CareCredit: Use your CareCredit health and wellness credit card for veterinary services at any of the more than 27,000 enrolled provider locations nationwide. * Submit Claim to Pumpkin Pet Insurance: File your claim with Pumpkin Pet Insurance as you normally would, and select CareCredit as your preferred reimbursement choice. * Receive Reimbursement on CareCredit: Once your claim is processed and approved by Pumpkin Pet Insurance, a reimbursement credit for eligible expenses will be applied directly to your CareCredit credit account. "At Pumpkin, we strive to make pet care more accessible and affordable for families," said Lior Keren, President of Pumpkin Pet Insurance. "Partnering with CareCredit naturally aligns with this goal by offering pet owners a simple way to receive their claim reimbursements. We already offer rapid payment for eligible critical care through our PumpkinNow service and this additional solution provides more peace of mind and greater financial flexibility, helping ensure pets receive the best possible care." This new partnership is part of Synchrony's broader strategy to enhance its CareCredit health and wellness offerings for pet owners by collaborating with leading pet insurers. Synchrony anticipates further expansion to its reimbursement solution with additional pet insurance providers later in 2025 and early 2026, continuing to build a comprehensive ecosystem that supports pet health and financial well-being. For more than 35 years, CareCredit has provided a flexible financing solution for veterinary services, treatments, and diagnostics. It offers pet owners peace of mind and access to a variety of financing options to fit their budget. Accepted at more than 27,000 veterinary practices and all public veterinary university hospitals in the U.S., CareCredit empowers pet owners to provide the necessary care for their pets, from routine checkups and emergency surgeries to grooming and boarding. To learn more about this new partnership, visit https://www.carecredit.com/petbettertogether/. About Synchrony Synchrony (NYSE: SYF) is a leading consumer financing company at the heart of American commerce and opportunity. From health to home, auto to retail, our Synchrony products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them. Additionally, through our innovative products and experiences, we support the growth and operations of some of the country's most respected brands, as well as more than 400,000 small and midsize businesses and health and wellness providers that Americans rely on. Synchrony is proud to be ranked as the country's #2 Best Company to Work For(R) by Fortune magazine and Great Place to Work(R). For more information, visit www.synchrony.com. About Pumpkin Pet Insurance Pumpkin Insurance Services Inc. ("Pumpkin") is the highest-rated pet insurance provider on Google as of February 2025, and one of the fastest growing pet insurance and wellness brands in the U.S. Designed for modern dog and cat owners, Pumpkin Pet Insurance plans help cover advanced veterinary care for accidents and illnesses, helping pets live their longest and healthiest lives. Pumpkin offers a variety of plans, with up to 90% reimbursement for covered care administered by any licensed veterinary clinic in the U.S. and Canada. Learn more by visiting pumpkin.care. For terms and conditions, visit: https://www.pumpkin.care/sample-plan/. Products are underwritten by either Independence American Insurance Company (NAIC #26581), or United States Fire Insurance Company (NAIC #21113), and produced by Pumpkin Insurance Services Inc. ("Pumpkin") (NPN #19084749; CA License #6001617). Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address. Jeanette Lewis Synchrony [email protected] Matt Sherman Pumpkin Pet Insurance [email protected] SOURCE Synchrony Financial
Pumpkin Pet Insurance will host a Krypto the Superdog Look-Alike Contest on July 18, 2025 at 2 pm EDT at Manhattan West Plaza, 385 9th Ave in New York City.
Publisher CFK and developer PUMPKIN will release puzzle adventure game SOWON: The Toy Wonderland for Switch on May 2, the companies announced.