Implementation Success Manager
Confirmed live in the last 24 hours
Tekion

1,001-5,000 employees

End-to-end cloud native automotive platform
Company Overview
Tekion's mission is to build the world's best business applications in the cloud. The company's flagship product helps automotive companies power their retail.
Data & Analytics
AI & Machine Learning

Company Stage

Series D

Total Funding

$435.1M

Founded

2016

Headquarters

Pleasanton, California

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

0%

2 year growth

48%
Locations
United Kingdom
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Customer Education & Training
Customer Experience
Customer Success
Requirements
  • 5+ years of DMS experience in the auto industry
  • Proven experience implementing SaaS solutions in large and small auto dealerships
  • Good to have: Experience in Project Management or Project Lead role
  • Experience working in an early-stage startup environment is a plus
  • Exceptional written and verbal communication skills, interacting with all levels of stakeholders
  • Established ability to articulate technical jargon into consumable levels of understanding for adult learners
  • Proven ability to take customer suggestions or insights and translate them into technical deliverables
  • PMP Certification a plus
  • Travel – This role is required to travel to dealer sites on a regular basis
Responsibilities
  • Engage in multi-site implementations together with Tekion teams, OEM and Dealer group partners
  • Initiation and planning phase
  • Collaborate with internal and external teams for Implementation
  • Coordinate all pre-implementation work and information distribution to teams such as integrations, F&I forms, product managers, Data conversion specialist
  • Engage with Dealer key stakeholders to gather, prepare and confirm the dealer preparedness for Rollout
  • Facilitate key stakeholders during the implementation life cycle to successfully deploy our DMS
  • Obtain critical signoffs for Go-live from key dealership staff
  • Manage training and setup items in an organized manner, keeping detailed notes, and effectively passing along notes and action items to our customer transition team
  • Provide DMS training to dealership staff in all departments and having fun while doing it
  • Facilitate communication checkpoints throughout the implementation to ensure dealership stakeholders and internal teams remain on the same page
  • Proactively identify implementation risks and mitigate them effectively and efficiently
  • Provide post Go-live Support to the dealer staff and improve adaptation and usage
  • Obtain Implementation Completion signoffs from authorized dealership managers
  • Hand-off the Dealer to Tekion Support and Partner success team with all prescribed and necessary documentation
  • Ensure all critical issues are resolved and completed with end-user comprehension and satisfaction before being handed off to the Partner success Team
  • Provide guidance to the Implementation specialists / Juniors Implementation colleagues
  • Ensure the implementation specialists are trained on products and processes
  • Work together with the team in solving implementation challenges, brainstorming new ideas, and adapting to changes
  • Must successfully complete Tekion certification/training program and display a strong grasp of product and processes for 5-star implementation practices
  • Actively participate in upselling dealership clients on new cutting-edge solutions and transformational products