If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Essential Functions and Responsibilities:
Essential Functions and Responsibilities:
- Perform system administration, configuration, and support for Infrastructure Integrations systems.
- Manage and perform all infrastructure integration system deployments, focusing primarily on Linux systems.
- Work closely with the vendors of Infrastructure Integrations systems to resolve system issues.
- Resolve any Infrastructure Integrations systems issues submitted into WGU’s ticketing systems.
- Work with vendors to ensure all upgrades and feature updates are tested and vetted in lower environments prior to deploying to production.
- Ensure all production deployments by the vendor are completed within specified maintenance windows
- Will be subject matter expert on all things related to specific Infrastructure Integrations systems.
- Maintain data integrity in all Infrastructure Integrations systems locations and licenses
- Create and maintain documentation for the Infrastructure Integrations systems infrastructure systems, policies and procedures.
- Create excellent relationships with business units and Edtech teams
- Interact appropriately with teams and products that interact with Infrastructure Integrations systems
- Participate in and serve as a resource for any Infrastructure Integrations systems related projects.
- Know when to use the right solutions and automations to solve business problems.
Knowledge, Skill and Abilities
- Linux system administration experience on an enterprise-level
- Red Hat Enterprise Linux deployment, administration, and maintenance.
- Must have the ability to diagnose and remedy serious server-related problems and failures promptly and effectively
- Experience working in mission-critical environments, including participation in a 24x7 on-call.
- Proficient in identifying and solving complex problems
- Strong customer focus and student obsession
- Self-starter with a strong ability to use initiative and work autonomously under tight commercially sensitive deadlines.
- Serve as go to for escalated issues
- Understand integrations to external systems
- Up to date knowledge of latest releases in Infrastructure Integrations systems and/or scheduling offerings
- Works well in a team environment.
- Strong oral and written communications abilities.
- Ability to plan and meet schedules.
- Good communication and working relationships exist with clients and co-workers. Concerns are promptly addressed and any problems effectively resolved.
- Intermediate/advanced spreadsheet and data manipulation abilities.
- Intermediate knowledge of Microsoft Exchange and Outlook.
- Basic understanding of HTML
- Management is appropriately informed of area activities and of any significant problems.
- Company policies and procedures are closely followed.
Competencies:
Organizational or Student Impact:
- Works on assignments at medium to complex levels.
- Structure project plans and manage cost-effective execution of tasks.
- Limit errors to prevent impact to client operations, costs, or schedules.
- This individual will follow established processes and protocols.
Problem Solving & Decision Making:
- Individual meets department and personal goals with some direction/ supervision.
- An important player on large technical projects and programs.
- Uses discretion to help design and implement solutions to somewhat complex problems.
Communication & Influence:
- Communicates with contacts both within and outside of function on matters that require explanation, interpretation, and advising; typically has responsibility for communicating to parties outside of the organization.
- Works to influence parties within the function at an operational level regarding policies, practices, and procedures.
Leadership & Talent Management:
- May be responsible for providing guidance, coaching, and training to other employees within the technical area.
- May manage technical projects at this level, requiring responsibility for delegating work and reviewing others’ work products.
Job Qualifications:
Minimum Qualifications:
- Subject matter expert in or working knowledge of several technical areas.
- Typically requires a technical university degree or equivalent experience.
- 2+ years of prior relevant experience.
- Advanced degrees (Master’s or PhD) may be required for certain disciplines and reduce the experience requirement by 2-4 years. Industry-relevant experience.
Department Specific Minimum Qualifications:
- 2+ years experience as a systems administrator.
- Bachelor’s degree in Computer Science, a related field, or equivalent experience.
- Assist management with vetting, selecting, and implementing new Infrastructure integration systems related to technology solutions.
Preferred Qualifications:
- 3+ years of System administration experience, a strong plus.
- Experience managing Red Hat Enterprise Linux Servers, including provisioning and configuring supporting systems
- Experience in managing and deploying through vSphere
- Knowledge of supporting RHEL non-GUI deployments utilizing CLI commands and scripting
- Knowledge of VMWare, TCP/IP networking, and cloud storage
- Also, working experience with one or more of the following Infrastructure integration systems is a plus:
- Banner
- DAMs
- Onbase and related architecture
- Engageware
- Jira
- Confluence
- Bitly
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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Pay Range: $87,200.00 - $130,800.00
How to apply: apply online
Full-time Regular Positions (FT classification, standard working hours = 40)
This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
