Full-Time

Remote – Service Desk Technician

Posted on 5/16/2024

First American

First American

10,001+ employees

Offers title insurance, real estate services, and technology

Data & Analytics
Real Estate

Compensation Overview

$17.28 - $30.07Hourly

+ Employee Stock Purchase Plan

Entry

Remote in USA

Required Skills
Communications
Customer Service
Requirements
  • Two-year technical degree or equivalent work-related experience required
  • Four-year degree is preferred
  • 3-4 years previous experience working in a service desk environment
  • Excellent customer service skills
  • Good communication, problem solving skills, and telephone etiquette
  • Ability to use Service Desk standards and follow guidelines, as well as help others interpret policy
  • Ability to support MacOS & JamF Apple Device Management
  • A+ certification preferred
  • Microsoft, Apple Certified Support Professional, HDI, KCS and/or ITIL certifications a plus
Responsibilities
  • Support customer inbound requests through phone, chat, self-ticketing, and other channels as developed by the IT Service Desk
  • Provide accurate and creative solutions to customer problems to ensure quick restoration of customer productivity
  • Acquire and maintain current knowledge of relevant environments (software and hardware) and support policies in order to provide accurate solutions to customers
  • Assist in the developing and maintaining of a problem resolution knowledgebase
  • Available to do After Hours support – weeknights and weekends
  • Assist in maintaining Help Desk e-mail, by reading, opening/documenting information into tracking tickets and escalating to proper person or department
  • Provide user administration and application support for supported applications
  • Escalate User rights issues and employee setup issues to application Administrators
  • Document all calls in ticketing program

At First American, employees have the unique opportunity to contribute to the digital transformation of the real estate industry, using proprietary technologies and extensive data assets. The company's comprehensive approach to title insurance, settlement services, and a broad spectrum of real estate-related technologies offers a dynamic work environment. Additionally, First American's commitment to innovation in providing data products, valuation services, and more ensures that its team is always at the forefront of industry advancements and service excellence.

Company Stage

N/A

Total Funding

N/A

Headquarters

Santa Ana, California

Founded

1889

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

4%

Benefits

401k matching

Health, vision, dental insurance

Professional development

INACTIVE