Full-Time

Field Marketing Manager

Confirmed live in the last 24 hours

Decagon

Decagon

51-200 employees

Generative AI solutions for customer support

Compensation Overview

$140k - $185k/yr

Mid, Senior

San Francisco, CA, USA

Category
General Marketing
Growth & Marketing
Required Skills
Lead Generation
Connection
Connection
Connection
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Requirements
  • 3-5 years of experience planning and executing and hosting sponsored events
  • 1-2+ years of field marketing experience with a B2B SaaS / enterprise software startup
  • Excellent attention to detail and operational rigor
  • The ability to span events across in-person, webinar/virtual, and customer dinners
  • The ability to span events across awareness (building awareness of Decagon’s brand and getting in front of new leads) and demand generation (driving demos booked)
  • Experience and affinity for evolving projects and experiments into repeatable programs
  • Outstanding project management skills, the ability to organize and manage multiple priorities, working relationships, cross-functional partners, and vendors while driving timelines and owning the outcome
  • Familiarity with sales processes and systems
  • The ability to travel domestically and internationally up to 40%
Responsibilities
  • Partner closely with our founding and GTM leadership team to execute on the right portfolio of events to accelerate demand generation pipelines
  • Execute on our event strategy ensuring we’re getting in front of the right audience, generating leads, and reaching out to leads in a timely manner
  • Extend the Decagon brand across different event formats including conferences, executive dinners, webinars, product launch events, and more
  • Define and measure field marketing success through key performance indicators (KPIs) such as ROI, lead generation, pipeline influence, and sales engagement
  • Own the outcome of the leads generated and driving high ROI of our events

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for a variety of clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

Company Size

51-200

Company Stage

Series B

Total Funding

$100M

Headquarters

San Francisco, California

Founded

2023

Simplify Jobs

Simplify's Take

What believers are saying

  • Decagon raised $100 million, quadrupling its valuation in a few months.
  • Partnership with ElevenLabs enhances Decagon's AI voice agent capabilities.
  • AI-driven sentiment analysis tools improve customer understanding and response tailoring.

What critics are saying

  • Increased competition from emerging AI startups could dilute Decagon's market share.
  • Over-reliance on key clients like Bilt and Vanta poses a potential risk.
  • Rapid AI advancements require continuous innovation, straining Decagon's resources.

What makes Decagon unique

  • Decagon specializes in generative AI for customer support and operational efficiency.
  • Their AI tools automate complex data processes and enhance customer interactions.
  • Decagon's solutions integrate deeply with clients' systems for seamless automation.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Growth & Insights and Company News

Headcount

6 month growth

11%

1 year growth

17%

2 year growth

17%
Market News 24
Apr 11th, 2025
Decagon Recognized in 2025 Forbes AI 50 List of Leading Artificial Intelligence Companies

Decagon, a leading company in conversational AI for customer support, has been recognized in the 2025 Forbes AI 50 list.

Eleven Labs
Feb 24th, 2025
Decagon Partners with ElevenLabs to Bring AI Voice Agents to Customer Service

ElevenLabs is excited to announce Decagon's partnership with ElevenLabs, the industry leader in conversational AI, to launch Decagon AI Voice Agents.

Pulse 2.0
Oct 20th, 2024
Decagon: AI-Based Customer Support Agent Company Raises $100 Million Total

Decagon, a leading innovator in AI customer support agents, announced it had raised $100 million, including its latest Series B funding round (quadrupling its valuation in just a few months).

Business Wire
Oct 16th, 2024
Decagon Raises $100M To-date to Build AI Agents That Change How Work Is Done

Decagon, the leading innovator in AI customer support agents, today announced it has raised a total of $100 million, including its latest Series B fun

Forbes
Oct 15th, 2024
The Prompt: This Little Known Billionaire-Owned Company Is OpenAI's Route To Defense Contracts

Decagon, which is building AI-based software to handle customer service for companies like Eventbrite, Slack and Duolingo, announced today that it raised $65 million in a round led by Bain Capital Ventures, valuing the startup at $650 million.