Principal – Customer Strategy
Confirmed live in the last 24 hours
League

501-1,000 employees

Digital health platform
Company Overview
League is on a mission to power the digital transformation of healthcare. The company is building digital infrastructure for better consumer health experiences.
Consumer Software
Data & Analytics

Company Stage

Series C

Total Funding

$171.1M

Founded

2014

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

-10%

1 year growth

-12%

2 year growth

12%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
CategoriesNew
Business & Strategy
Requirements
  • 8-10 years work experience, ideally with both management consulting and technology / delivery experience
  • Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
  • Experience working with external clients from major Fortune 500 companies
  • Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
  • Startup and/or growth stage technology experience preferred (but not required)
  • Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus
Responsibilities
  • Act as the business lead from League for either smaller Platform Customers or specific solution areas in a given Platform Customer account (e.g. health, care delivery, benefits, member engagement etc.)
  • Drive the definition of business requirements for the product solution in collaboration with Platform Customer counterparts
  • Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team, and Platform Customer counterparts
  • Partner with day-to-day program management and customer servicing stakeholders to assess progress, drive key deliverables, ensure on-track and successful launches of new solutions and enhancements, and support the escalation of customer issues
  • Identify opportunities to grow the customer account or expand League’s revenue within an account (and work in partnership with Sales & Legal to execute on such opportunities)
  • Support cross-functional collaboration across League business, product & operations teams
  • Lead and/or support other key strategic initiatives for League to drive overall growth
  • Compliance with Information Security Policies
  • Responsibility and accountability for executing League's policies and procedures
  • Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
Desired Qualifications
  • Startup and/or growth stage technology experience preferred (but not required)
  • Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus