Marketing and Merchandising Operations Associate - HOP

Deliveroo Hop launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.

The team behind Deliveroo Hop are building a network of stores across London, the UK and other global markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000 strong rider network completing all deliveries. 

We’re looking for people with exceptional drive to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo Hop team within the broader Deliveroo organisation - we’re only just getting started!

The role 

Deliveroo is hiring a Marketing and Merchandising Operations Associate to join the Hop team based in our HQ London office. Reporting to the Head of Vendor Management and Senior Marketing Manager, you will be responsible for a wide range of tasks to help support the HOP business; driving our local activations in the UK and globally, managing campaign set up & marketing execution, whilst also cultivating strong relationships with our site operations team to ensure exceptional customer experience. Merchandising responsibilities will include helping maintain the HOP menu, staging the upload process for operations teams, deciding new product listings and seasonal ranges. 

What you’ll be doing

The Marketing and Merchandising Operations Associate will be responsible for:

• Lead our site launch marketing plan, building out a robust site launch toolkit that is used across markets, and tailored to each partner to ensure we meet opening targets
• Working closely with the Program Management team to support Hop launches

• Building playbooks to ensure local Hop marketing teams use best practices 

• Working with the Vendor Management and marketing teams on monetising HOP Marketing assets. 
• Manage some key marketing supplier relationships, liaising with purchasing and owning marketing stock management, whilst spotting cost efficiencies 
• Cultivate and own a strong relationship with site operations, leading engaging Marketing comms to drive consistent brand and marketing execution with every order
• Develop the marketing operations through the promotion of best practices, marketing frameworks, processes and embedding effective use of marketing technology, data and insights
• Building playbooks to ensure marketing teams leverage best practices from around the world 
• Assist on HOP CRM set-up 
• Help stage the products for manual menu upload with operations teams for new SKUS
• Running weekly reports on listing and delisting of SKU’s 
• Ongoing range improvement work to ensure the best product mix for our customers 
• Manual menu changes and category changes 
• Seasonal Hop range creation

Requirements

You will be a creative and organised professional who excels in a fast-paced environment.

• 2+ years in marketing and/or commercial roles 
• Experience interacting with suppliers to high standards
• Experience with planning, organising, prioritising and executing simultaneous projects and activities at once
• Experience in working with multiple stakeholders and are confident in presenting ideas.
• Experience managing a budget preferred
• Proven experience in international stakeholder interaction
• Problem solver with a can-do attitude, happy to work autonomously
• Self-starter attitude that’s comfortable with constant change and enjoys working in a fast-paced environment. You’ll thrive in a new environment where you have the opportunity to shape your role within a new team

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing tech companies in an incredibly exciting space.

If this sounds like you, then we would love to hear from you.