3PL Warehouse Manager

Job Title: 3PL Warehouse Manager 

Location: Fontana, CA

Job Type: Full-time

Job Description

About the Role
As a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our distribution center. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control — all within a fast-paced, technology-driven warehouse environment.

Key Responsibilities
Operational Leadership:
Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.

Team & Resource Management:
Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.

Process Standardization:
Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.

Inventory & Quality Control:
Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.

Inbound & Outbound Execution:
Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.

Customer & Stakeholder Communication:
Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.

Data & Performance Reporting:
Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.

Compliance & Safety:
Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, or related field

- 5+ years of progressive experience in 3PL or warehouse operations, including team management

- Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs

- Experience in process design, warehouse planning, and cost control

- Excellent problem-solving, communication, and leadership skills

- Ability to analyze data and translate findings into operational improvements

- Bilingual in Mandarin is a plus but not required

Preferred Qualifications
- Prior experience with high-volume e-commerce fulfillment

- Background in both manual and automated warehouse environments

- Familiarity with lean methodologies and continuous improvement frameworks

- Ability to thrive in a fast-paced, deadline-driven environment

About JD.com

JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivalled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology. For more information, visit www.corporate.jd.com

About JD Logistics

JD Logistics, a business group under JD.com, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots. For more information, visit www.jdwl.com 

JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.