Full-Time

Operational Lead

Global Service Center

Posted on 5/31/2024

Deel

Deel

1,001-5,000 employees

Global HR platform for hiring and payroll

Senior

United Kingdom

Required Skills
Communications
SQL
Business Analytics
Requirements
  • Experience in managing up to 30-50 employees (including Team Leads/Managers)
  • Previous business experience in Customer Support / Complaints/ BPO area would be beneficial
  • Experience running projects, performing informal or acting leadership roles
  • Strong coaching and mentoring skills
  • Leadership skills with a creative, confident and motivational approach
  • Excellent communication, reading comprehension, and writing skills
  • Demonstrated ability and commitment to go “Above and Beyond” the daily expectations of role duties when required
  • History of taking ownership and driving results
  • Excellent technical and analytical aptitude
  • Strong presentation and excellent communication skills
  • Self-driven and ability to work in a fast-paced and evolving environment
  • Experience working with data using tools such as SQL and Google Spreadsheets
  • Ability to handle multiple priorities and meet deadlines in stressful situations
  • MBA or graduate degree preferred
Responsibilities
  • Responsible for the day-to-day management of various Teams (Team Leads, Onboarding and Mobility Analysts)
  • Daily, weekly, monthly, and quarterly operations KPI review and management
  • Develop a process for improving customer faced processes without sacrificing quality parameters
  • Help build and implement processes and standards for delivery through the global network
  • Demonstrate excellent business analytics to perform root cause analysis activities
  • Provide direction for multiple, complex and related projects to maximize overall benefit and alignment to strategic program objectives
  • Manage the performance of Team Leads, coach and mentor them to reach their potential
  • Ensure correct implementation of staff training, quality assurance, development and performance programs
  • Drive continuous process improvement and improve problem resolution times

Deel is an all-in-one HR platform that simplifies global team management, offering solutions for global hiring, HR, and payroll in one system. It enables businesses to hire contractors and employees worldwide, streamline HR processes, and consolidate payroll, while ensuring compliance.

Company Stage

Series D

Total Funding

$679.1M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

153%