Full-Time

Account Specialist

Retirement

GuideStone

GuideStone

501-1,000 employees

Financial solutions for churches and ministries

No salary listed

Dallas, TX, USA

Hybrid

The posting indicates a hybrid work arrangement.

Bachelor's

Category
Sales & Account Management (1)
Required Skills
SharePoint
Microsoft Office
Customer Service

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Requirements
  • A Bachelor's degree or equivalent work experience is required.
  • Proficiency with personal computer skills, Microsoft Office, and applicable GuideStone applications is required.
  • Ability to understand and interpret multiple plan documents, policies, procedures, legal requirements, and retirement plan concepts is required.
  • Strong analytical skills and independent decision-making ability are required.
  • Strong verbal and written communication skills are required to communicate effectively with plan sponsors and participants.
  • Strong attention to detail is required.
  • Good organizational and planning skills are required.
  • Ability to maintain a high standard of customer service, communicate professionally under adverse circumstances, and resolve customer complaints and issues is required.
  • Ability to adapt to a changing environment and handle stress effectively is required.
  • Ability to understand a daily valuation environment, including calculating shares, dividends, capital gains, and earnings, is required.
  • Knowledge of GuideStone-specific employer-sponsored retirement plans, individual retirement accounts, and personal investments is required.
  • Familiarity with the broader employer-sponsored retirement plan industry is required.
  • Ability to complete tasks and projects and conduct research as delegated by management is required.
  • Basic knowledge of tax reporting concerning distributions, cash withdrawals, or loan defaults is required.
  • Ability to work comfortably and interact professionally with others in a team environment is required.
  • Integrity and complete confidentiality regarding GuideStone business matters are required.
Responsibilities
  • Process financial transactions that may have a high financial impact and risk for participants, employers, and GuideStone.
  • Communicate with plan sponsors and participants while providing customer service.
  • Gain proficiency with GuideStone's recordkeeping system, customer information system, and other supporting applications.
  • Analyze, research, manage, and process participant and employer requests while maintaining the integrity and security of confidential financial and personal account data.
  • Verify that documentation requirements are met before processing transactions, including reviewing legal documents such as divorce decrees to confirm proper authority.
  • Counsel plan sponsors and participants to resolve issues and provide retirement plan financial education.
  • Assist the Retirement Customer Solutions department with overflow calls as needed.
  • Act as a resource for GuideStone employees and stakeholders.
  • Analyze corrective or alternative actions to resolve plan operational failures.
  • Verify transactions processed by peers as part of quality control.
  • Update department communication material.
  • Work with the Brand Management department to update manuals and communication material, including suggesting changes to document appearance or wording.
  • Review department procedures periodically and suggest content and processing updates.
  • Collaborate with Legal and Compliance departments to ensure policies and procedures accurately reflect regulations governing retirement plan administration.
  • Use strong grammar and business writing techniques when composing, prioritizing, and organizing information for applications, communication material, and procedures.
  • Maintain the Retirement Services SharePoint site, business recovery documents, letters, forms, and administration manuals.
  • Communicate changes to printed material and procedures that may affect other departments.
  • Serve as a resource for GuideStone areas regarding Retirement Services communication material.
  • Prioritize and monitor daily tasks and workflow.
  • Work overtime as required and perform other assigned duties.

GuideStone serves churches, ministries, faith-aligned institutions and Christian households by providing retirement, insurance and investment solutions aligned with biblical values. Its products work by offering financial services tailored to ministry needs, helping individuals start well, stay well and finish well, and supporting programs like Mission:Dignity that assist retired ministers and widows. The company differentiates itself through a faith-based mission, a long history since 1918, and a focus on integrity, heart and skill to serve those who serve the Lord. Its goal is to enhance financial security and resilience for believers in ministry, so every servant of Christ finishes well.

Company Size

501-1,000

Company Stage

Grant

Total Funding

$190K

Headquarters

Dallas, Texas

Founded

1918

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 2026 enterprise assets reached $29.2 billion, showing scale and client retention.
  • Mission:Dignity helped more than 2,100 people in early 2026, strengthening mission loyalty.
  • The Ministers’ Financial Foundations pilot is expanding after serving 100-plus pastors in Kentucky and Tennessee.

What critics are saying

  • April 30, 2027 fee-waiver expirations hit multiple funds and raise investor costs.
  • Insurance expansion across Mississippi, Georgia, Tennessee, and Kentucky depends on carrier and MGA execution.
  • If SBC giving weakens, GuideStone’s ministry-linked client base and Mission:Dignity funding contract.

What makes GuideStone unique

  • GuideStone ties retirement, insurance, and aid directly to Southern Baptist ministry needs.
  • Its Mission:Dignity program uniquely supports retired pastors and widows with ongoing monthly assistance.
  • GuideStone’s church insurance pilot pairs coverage with consultative guidance for ministries, not generic brokers.

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Benefits

Flexible Work Hours

Tuition Reimbursement

Remote Work Options

Paid Vacation

Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

Mental Health Support

Conference Attendance Budget

Family Planning Benefits

Fertility Treatment Support

Hybrid Work Options

Professional Development Budget

Tuition Reimbursement

Paid Sick Leave

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Alliance Defending Freedom
Jun 16th, 2026
DoorDash commits to remove SPLC 'hate list' as mandatory, default filter from employee gift-matching program.

DoorDash commits to remove SPLC 'hate list' as mandatory, default filter from employee gift-matching program. Change marks 55th win in past year secured through ADF's shareholder engagement coalition Published June 16, 2026 WASHINGTON - DoorDash, the nation's largest food delivery company, has agreed to instruct its third-party gift-matching administrator to remove the Southern Poverty Law Center's "hate list" as a mandatory and default screening mechanism in its employee gift-match program. The SPLC's "hate list," which screens out mainstream religious nonprofit organizations, is baked into screening programs throughout corporate America. But with this change, DoorDash is preserving employee choice for its gift-match program. The change at DoorDash, which commands 56% of the U.S. food delivery market, follows shareholder negotiations led by Alliance Defending Freedom attorneys representing IWP Capital and the Catholic Diocese of Fort Worth, Texas. This marks ADF's and its shareholder allies' 55th policy or behavioral change promoting freedom of speech and religion at a publicly traded company in the past year. Similar steps have been taken at Mastercard, Texas Instruments, and Salesforce - all of which, like DoorDash, agreed to remove the SPLC as a default screening agent, and Nvidia, Bank of America, Verizon, and Wells Fargo, which have opened their gift-match programs to religious charities. "Freedom of speech and freedom of religion are foundational to the fabric of our free society. Corporations should respect and protect those freedoms," said Senior Counsel and Senior Vice President of ADF's Counter Censorship Task Force Jeremy Tedesco. "DoorDash is committed to preserving its employees' choice in its gift-match program, and we believe it has set an excellent example for other companies to follow. Many corporations that rely on third-party administrators like Benevity and Deed may not realize those platforms use the SPLC to screen out mainstream religious charities. That is viewpoint discrimination - and it is precisely the kind of injustice our shareholder engagement work exists to correct." "This is a great win for DoorDash's employees and shareholders. Our clients see themselves as stewards of their assets, thereby seeking to build relationships with the companies they own. We're very grateful to DoorDash for their willingness to find a solution which worked for both the company and our clients who are shareholders. We continue our year-round efforts to secure more changes like this for the shareholders we represent," said Pia de Solenni, vice president of corporate engagement at IWP Capital. Gift-matching programs are offered by approximately 65% of Fortune 500 companies and enable an estimated 26 million U.S. employees to amplify charitable giving. Because of the SPLC's gatekeeping role within these programs - often unknown to companies utilizing third-party administrators like Benevity and Deed - many employees at participating companies have been unable to fully exercise that benefit. The U.S. House Judiciary Committee recently held a hearing at which ADF Senior Vice President of Strategic Initiatives Ryan Bangert testified about the SPLC's influence in corporate America - including its largely unnoticed role as a de facto gatekeeper of employee gift-matching programs. The hearing followed a federal grand jury indictment of the SPLC on charges of bank fraud involving more than $4 million in payments to white supremacist groups the SPLC publicly claims to oppose. ADF's shareholder engagement work is conducted in partnership with a coalition that includes Bowyer Research, Inspire Investing, IWP Capital, GuideStone, National Center for Public Policy Research, Ridgeline Research, 1792 Exchange, and The Heritage Foundation. This year, ADF supported 104 filed resolutions, resulting in 55 policy or behavioral changes at publicly traded companies. Those changes include debanking protections at Bank of America and Truist Bank - both of which continued a trend that started with JPMorgan Chase, Citibank, PNC Bank, and Regions Bank; a Microsoft policy change ensuring that pro-life pregnancy centers and faith-based nonprofits receive equal access to nonprofit benefits; and confirmation that Meta, PNC Bank, Delta, Capital One, and Lockheed Martin no longer participate in the Human Rights Campaign's Corporate Equality Index, which has maneuvered companies into supporting gender transitions for minor dependents of employees through their healthcare plans. "Threats to free speech and religious freedom don't just come from the government, but through powerful corporations we rely on every day," said ADF Legal Counsel Noah Nash. "It's essential that companies follow DoorDash's example and take meaningful steps that respect and protect fundamental freedoms of employees, shareholders, and customers." Alliance Defending Freedom is an alliance-building, non-profit legal organization committed to protecting religious freedom, free speech, parental rights, and the sanctity of life.

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Mark Dance named executive director of Arkansas Baptist State Convention

Dance comes to the Arkansas Baptist State Convention from GuideStone Financial Resources, where he served as director of pastoral wellness.

Baptist Press
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DALLAS (BP) - GuideStone Financial Resources President Hance Dilbeck highlighted a year of growth, service and Gospel-centered stewardship during the ministry's 108th report at the Southern Baptist Convention Annual Meeting June 10 in Dallas.

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Hawkins challenges students to focus on Christ in the midst of storms

Hawkins retired from Guidestone in 2022 after leading the Southern Baptist entity for 25 years.