Communications Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our team and what we’ll accomplish together 

TELUS Health is on a mission to become the most trusted wellbeing company in the world by enhancing the overall efficiency of healthcare and championing workplace wellbeing. By integrating advanced healthcare technology with comprehensive employee support services, TELUS Health provides a holistic approach to primary and preventive health and wellbeing for over 75 million people across 160 countries.

Reporting to the Director - Communications, TELUS Health is seeking a fully bilingual corporate communications professional to join its Public Relations Team. The ideal candidate for the Communications Manager position will be primarily responsible for leading and managing all public relations activities related to our global TELUS Mental Health Index. This role involves close collaboration with both internal and external stakeholders to ensure the successful execution of PR strategies and campaigns. They will possess strong project management skills, excellent communication abilities, including strong media relations skills and a deep understanding of public relations practices.

What you’ll do

• Manage the global TELUS Mental Health Index PR campaign, end-to-end, increasing TELUS Health’s brand awareness internationally with health, benefits, insurance, HR and business audiences.

• Execute best practice project management in the context of cross-functional teams including external Public Relations agencies. This will require both keen attention to detail and adept management within our from multiple teams to ensure a clear understanding of the big picture and delivery of proactive and effective communications. 

• Gather and synthesize ideas, facilitating theme ideation sessions with internal stakeholders including social media, internal communications, People & Culture and TELUS Health’s Marketing and Research and Client Insights teams.

• Develop, present and implement media strategies, including embargo plans and regional media approaches that include measurable objectives.

• Write compelling copy, clear and concise press releases and messaging that effectively tells TELUS Health’s story to a diverse external audience.

• Incorporate an “always on” approach to identify health and HR trends in priority markets to assist in the development of proactive newsworthy media pitches that are relevant to the TELUS Mental Health Index campaign and generate interest for spokesperson interviews.

• Create and implement comprehensive workback schedules and track campaign success using tools like Google Suite and Monday.com to ensure tasks are properly assigned and executed on time and target. 

• Manage all media interviews opportunities conducting spokesperson training and prep as needed while drafting briefs with appropriate reporter background and messaging to ensure success.

• Coordinate and compile comprehensive wrap reports on PR activities that align to TELUS success criteria while identifying areas for growth to inform future strategies.

What you bring

• Proven ability to collaborate with and influence diverse cross-functional teams by effectively representing the TELUS Public Relations Team.

• Project management expertise, with the ability to effectively engage diverse and remote teams maintaining a view of both the overall picture and the important details.

• Highly adaptable to rapidly-changing situations and an ability to prioritize in the heat of the moment.

• Ability to see the big picture and anticipate emerging issues and trends, and then tailor communications strategies and tactics to address them.

• Excellent writing skills and proven success with press releases, strategic plans, reports and more.

• Excellent relationship-building skills.

• Strong interpersonal, organization, prioritization and multitasking skills.

• Bilingualism – fluent in both English and French (other languages an asset).

• Required Professional Designation/Certification: An undergraduate degree in marketing or journalism or equivalent post-secondary education.

Required Experience:

• 3-5 years of corporate communications experience in a large complex corporate environment.

• Extensive knowledge of health information technology and consumer health environments.

• Agency and media experience will also be considered.

Salary Range:  $70,000-$90,000
Performance Bonus or Sales Incentive Plan:  5%
 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.