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Full-Time

Manager – SMB Customer Success

Updated on 7/22/2024

Bill.com

Bill.com

1,001-5,000 employees

Online bill payment and AP automation software

Consulting
Enterprise Software
Fintech
Financial Services

Compensation Overview

$128.6k - $154.3kAnnually

+ Sales Incentives + Equity Plans

Mid, Senior

Draper, UT, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Proven experience in customer success, sales, service delivery, or a related field.
  • Strong leadership skills
  • Excellent communication and interpersonal skills
  • Analytical mindset
  • Adaptability and flexibility
  • Proficiency in relevant software and tools
Responsibilities
  • Lead and manage a diverse team of customer success professionals
  • Develop and implement customer success programs
  • Monitor and analyze customer success metrics
  • Manage and oversee the resolution of escalated customer issues
  • Foster a culture of coaching and continuous improvement
  • Maintain an in-depth understanding of company products, services, and policies

At this company, employees thrive in an environment that emphasizes the use of AI and automation technology to streamline financial processes, making bill payments and receivables more efficient for businesses. The firm stands out for its commitment to enhancing AP controls and ensuring secure payment processing, which are critical in the financial technology sector. Working here means being at the forefront of integrating advanced technologies with everyday financial operations, offering a competitive edge and a focus on technical excellence.

Company Stage

IPO

Total Funding

$2B

Headquarters

Palo Alto, California

Founded

2006

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-1%

2 year growth

6%

Benefits

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off