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Contact Specialist
Posted on 3/16/2023
Remote • United States
Experience Level
Desired Skills
Customer Service
  • Minimum education level of a High School diploma or GED
  • At least one to two years of customer service and/or call center experience-Positive attitude
  • Ability to work in a fast-paced, high volume environment
  • Outstanding time management and multi-tasking skills
  • Commitment to high quality and high production
  • Outstanding customer service skills
  • Self-driven, dedicated and proactive
  • Results and outcomes-oriented
  • Outstanding verbal and written communication skills
  • Demonstrated quality phone etiquette
  • Demonstrated skills in diplomacy and positive relationship building
  • PC literacy
  • Conduct outbound phone calls to encourage members to actively participate in their wellness program
  • Facilitate program enrollment by contacting eligible members and connecting health coaches with those interested in learning about wellness program offerings and engaging in health coaching
  • Be on queue to assist with routing of inbound campaign and coaching calls
  • Provide superior delivery of customer service
  • Provide accurate and reliable client specific information individualized for that participant
  • Interact with the member in any modality (telephonic/secure message/email)
  • Work with other departments to solve member issues in a timely manner
  • Maintain daily communication with Supervisors and other members of the clinical staff
  • Attend and complete training opportunities, in both virtual classroom and online settings (CEUs available for qualified candidates)
  • Consistently and accurately document every member interaction
  • Share any determined effective best practice with the team
  • Utilize customer skills and phone etiquette to address program inquiries and thoroughly explain participation requirements
  • Assign members a primary coach according to member needs and coach availability and specialty
  • The individual filling this role will have access to Protected Health Information (PHI) and Personally Identifiable Information (PII) which requires confidentiality of this information obtained in the course of this position's responsibility
Company Overview
Pager is a mobile-health patient engagement solutions company that provides communication, navigation, and care management solutions.