Full-Time

Case Manager

Xometry

Xometry

501-1,000 employees

AI-enabled marketplace for on-demand manufacturing services

Data & Analytics
Industrial & Manufacturing
AI & Machine Learning

Junior, Mid

Remote in USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • Prior project management, supply chain, and customer service experience required.
  • A minimum of 3 years of related experience, preferably in manufacturing or operations
  • Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred.
  • Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods.
  • Capable of performing root cause analysis and identifying solutions to complex problems.
  • Strong organizational skills and the ability to work in a dynamic environment.
  • Able to multitask, meet deadlines and support all supplier quality field activities.
  • Strong communication skills (both oral and written) + ability to manage up and to the side.
Responsibilities
  • Take actions to improve on time delivery, quality, and customer satisfaction
  • Track and monitor the progress of numerous customer orders and partner jobs
  • Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
  • Apply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
  • Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
  • Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases
  • Manage customer complaints that result in replacements for returned products
  • Report out on status, risk, and efforts to recover troubled orders and jobs
  • Document all case activity in central database
  • Leverage company technology platforms and comply with the Quality Management System
  • Monitor the integrity of supplier quality metrics
  • Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
  • Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
  • Participate and provide input on initiatives to simplify and automate complex processes
  • Perform all work in compliance with Xometry's quality and safety systems, policies and procedures

Company Stage

N/A

Total Funding

$443.4M

Headquarters

North Bethesda, Maryland

Founded

2013

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

29%

Benefits

Medical, dental, & vision insurance

Life insurance

401(k) with company matching

Equity

Generous PTO

Paid volunteer time

Commuter & parking benefits

Maternity & Paternity leave

Free snacks

Dog-friendly office spaces