Full-Time
Technical Support Manager
Confirmed live in the last 24 hours
Ditto
201-500 employees
Online platform for insurance selection assistance
No salary listed
Senior
Remote in USA
Office located in Atlanta, GA is available for team member use.
US Top Secret Clearance Required
- Bachelor's degree in Computer Science, Maths or related fields.
- 5 or more years managing a Support team in an infrastructure software company
- Experience managing Technical Support Engineers in multiple geographies
- Strong understanding of SaaS platforms and Cloud Infrastructure such as AWS, GCP and Azure.
- Excellent leadership and management skills.
- Familiarity with CRM and customer support software such as Zendesk.
- Exceptional communication, interpersonal, and decision-making skills.
- Ability to analyze data and create strategies based on findings.
- Directly manage daily operations of the global Support team, ensuring optimal performance and customer satisfaction.
- Deliver customer service policies, standards, and procedures to foster exceptional service experience.
- Maintain round the clock coverage schedule to achieve excellence in SLA attainment.
- Working with HR partners to recruit and retain the best Support Engineer talent
- Internal collaboration with Sales, Product Management, and Engineering to expedite issue resolution and capturing customer feedback.
- Drive continual improvement in our customer support platform,and processes.
- Tracking and reporting on customer behaviour, satisfaction levels and team performance.
- Experience supporting edge computing, distributed systems or networking technology.
- Confidence in scripting languages such as bash or python
- Expert in executive communication and escalation management
- Specific experience with mobile development languages such as Kotlin, Swift, React and Flutter
- Multiple years experience as a support manager in a high growth startup
- Use of AI technologies in Support environment to optimise workflows and customer experience
Ditto simplifies the insurance selection process for individuals and families in India by providing an online platform for personalized consultations. Users can understand, compare, and purchase various insurance policies, including health and term life insurance, tailored to their specific needs. The platform features knowledgeable advisors who offer unbiased advice during free consultations, ensuring that clients receive clear explanations of policy terms without any sales pressure. This transparency helps users make informed decisions with confidence. Ditto also provides tools to help users comprehend their existing policies by translating complex terms into plain language, allowing them to evaluate their coverage effectively. With a user-friendly interface and a focus on customer education, Ditto aims to be a trustworthy resource for navigating the complexities of insurance, ultimately helping users secure their financial protection.
Company Size
201-500
Company Stage
Seed
Total Funding
$457K
Headquarters
India
Founded
2018
Simplify's Take
What believers are saying
- Increased telemedicine adoption boosts demand for Ditto's health insurance offerings.
- AI-driven personalized recommendations enhance Ditto's customer experience and advisory services.
- Growing demand for mental health coverage presents expansion opportunities for Ditto.
What critics are saying
- Competition from fintech companies like CRED and Groww threatens Ditto's market share.
- Rising medical expenses may pressure Ditto to offer more competitive coverage options.
- Misinformation about health insurance could undermine consumer trust in Ditto.
What makes Ditto unique
- Ditto offers unbiased, pressure-free insurance consultations, fostering trust and transparency.
- The platform simplifies complex insurance terms, aiding user understanding and decision-making.
- Ditto's advisory-first approach has captured a significant market share in India.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Spending Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Retirement Plan
Stock Options
Company News
the cofounders of finshots founded ditto insurance in 2021 and raised ₹4 crore from zerodha ditto captured the indian market by an advisoryfirst approach to help people make informed decisions about their health and term insurance which in turn has worked for them today it is one of the leaders with over 400 employees and advise over 3 lakh customers
InsurTech. Debunking Common Myths About Health Insurance: A Guide to Informed Decision-Making. ByStartupStory | December 4, 2023 In an age where medical expenses are soaring higher than ever before, health insurance has emerged as a crucial safety net for individuals and families. Nevertheless, despite its increasing significance, health insurance is still surrounded by rumours and falsehoods that frequently prevent consumers from making wise coverage decisions. In this blog, we’ll dispel some of the most widespread misconceptions about health insurance and clarify the information everyone needs to know to get the most out of their insurance
Ditto, a San Francisco, CA-based creator of a distributed data platform that enables apps to synchronize data in real-time even without internet connectivity, raised $45m in Series A funding.
Founded by Matt Straz in 2019, Bennie has now raised a total of $50.0M in total equity funding and is backed by Motley Fool Ventures.
Many apps today assume that data lives in only one location, typically a single cloud database. But the reality is more complex. Thanks to the proliferation of mobile devices and cloud infrastructure — the latter of which accelerated during the pandemic — apps now need to store and process data in more places, from the edge to the public cloud.That’s what drove Adam Fish and Max Alexander to found Ditto, which emerged from stealth today with $45 million in Series A funding led by Acrew Capital with participation from U.S. Innovative Technology Fund (USIT), True Ventures and Amity Ventures. Ditto provides a distributed database that runs “practically anywhere,” according to Fish and Alexander, enabling data distribution even in areas with limited or poor internet connectivity.“The pandemic exposed critical vulnerabilities in traditional network infrastructure, prompting a surge in demand for contactless solutions,” Fish, who serves as the company’s CEO, told TechCrunch in an email interview. “Businesses scrambled to transition their everyday processes to contactless alternatives; however, these applications often relied on an internet connection to function effectively