Description

• Lead the planning, implementation, and management of the M365 environment, including Exchange Online, Intune, SharePoint Online, Teams, Azure Active Directory and OneDrive for Business.
• Manage user identities and access, ensuring secure provisioning and de-provisioning processes.
• Collaborate with Information Security team to implement and maintain security measures, threat protection, and data loss prevention strategies.
• Collaborate with other teams to identify gaps in services and implement best practice solutions.
• Design, implement and administer workstations, print servers and backup services.
• Automate workstation patching for both Windows and Mac endpoints.
• Own the workstation imaging process and ensure it is being updated with drivers, updates, and changes as necessary and ensure solutions are appropriately tested and documented prior to deployment.
• Provide peer review for change requests ensuring they meet our technical standards.
• Work with vendors as necessary for 3^rd party app troubleshooting and implementation.
• Efficiently prioritize and triage issues and maintain a culture of root cause analysis.
• Take the initiative to improve our operations and stay educated on the latest relevant technologies.
• Implement automations to improve engineer and end-user efficiency.
• Consistently follow organizational policies, such as change, incident and problem management.
• Take part in the development of technical processes and documentation.
• Participate in an on-call rotation.

• BA/BS degree in a technical field or evidence of exceptional ability.
• 4+ years in a systems administration role focused on end user computing. 
• Advanced understanding of Windows profile management, group policy, folder redirection, Windows registry, and other core operating system technologies.
• Advanced experience with Windows 10 deployments (imaging, driver management, troubleshooting).
• Advanced experience with endpoint management systems (such as Intune, SCCM, Jamf).
• Advanced experience automating processes using PowerShell.
• Advanced administration experience in M365 and Azure Entra ID / Active Directory.
• Experience implementing technology according to strong security guidelines. 
• Strong grasp of multi-factor authentication technologies.
• A strong understanding of networking principles.
• Must possess initiative and analytical skills to resolve issues before they become critical.
• Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues.
• Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions.
• Able to adapt to changes in a dynamic work environment.
• Must have a propensity for knowledge gathering and sharing.
• Must be self-motivated, able to respond quickly when on-call, willing to work outside core area.
• Must possess a passion for technology and take initiative to stay educated on the latest and most relevant technologies and methodologies.
• Excellent prioritization and time management skills.

• Experience with Atlassian products such as Jira, Confluence, Opsgenie and Statuspage.
• Experience with the following systems:
• Jenkins
• GitHub
• Duo
• Passwordstate
• Understanding of various types of certificates (e.g., SSL/TLS, code signing, email encryption).
• Understanding of encryption algorithms, cryptographic hash functions and digital signatures.
• Ability to automate certificate issuance and renewal using Windows PKI.
• Experience with RemoteApp troubleshooting.

• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents 
• Work-Life Balance: Competitive PTO and paid leave policies 
• Financial: Generous company 401(k) contributions and employee stock ownership after one year 
• Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center