Job Description

The Digital Investment Supervisor is responsible for supporting day-to-day investment operations for Digital Media across client teams. The Supervisor will work on a variety of accounts and will learn digital systems, data needs, media buy the structure and how to implement process improvements. The ability to problem-solve and work well with various internal and external teams is a critical aspect of this role.  

This role provides the opportunity to work on cross-agency projects that drive business goals (both for Starcom and our clients) and increase efficiency across the agency. 
 
Responsibilities: 

• Implement processes to improve the work required for digital buying, client billing, and digital reconciliation 

• Develop processes to ensure data integrity and implement across the agency 

• Develop a strong understanding of the systems used such as Mediaocean–Prisma digital buying tool, Ad Servers/Verification, DSPs, Social Platforms, DMPs, and internal proprietary tools 

• Serve as escalation point for teams to help troubleshoot operational issues 

• Provide ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve  

• Determine and activate how to deliver necessary data to teams for various reporting purposes   

• Ensure proper digital contracts and terms are in place with vendors, evaluate IO notes requested by vendors 

• Share best practices and learn from other teams in Publicis to ensure consistency and best work product across The Groupe 

• Build and maintain strong relationships across multiple internal teams and leadership 

• Maintain relationships with vendors to ensure trust and confidence with our buying partners  

• Manage vendor-side billing and maintain close oversight of open items clearing 

• Cultivate a team-focused mentality across the larger Investment Operations team  

• Responsible for the management, development, and mentorship of Associates/Sr. Associates 

Qualifications

• Bachelor’s degree preferred, preferably with a concentration in marketing, advertising, communications, business, sociology, or consumer insights   

• 3+ years of relevant media advertising experience  

• Ability to work independently and collaboratively with diverse groups 

• Excellent verbal and written communication skills 

• Technical proficiency in Microsoft Office Suite with a heavy focus on Excel 

• Knowledge of agency billing process (client-side and/or vendor-side) 

• Knowledge of digital planning and buying process with an understanding of various vendors, different cost methods, various reporting, and delivery validation 

• Strong quantitative skills, including analytical abilities and math proficiency 

• Willingness to learn and create solutions that challenge the status quo 

• Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions 

• A proven ability to multi-task and manage multiple projects effectively and work well under pressure to deliver high-quality work within tight deadlines 

• Strong attention to detail 

• Proven experience in effectively coaching and developing others 

• Experience utilizing various media tools and systems