The Financial Counselor Rep will be responsible for counseling uninsured and or under-insured patients to attempt to obtain a paying funding source. The Financial Counselor Rep will educate patients on their responsibilities and potential options. The Financial Counselor is responsible for accurately and compassionately explaining to the patient their financial obligations during the financial counseling session. In this role, the successful candidate must display a strong sense of patient care and attention to detail. 

Responsibilities: 

Screening & Conversion Activities: 

• Complete a financial screening for uninsured pa ents and identify financial assistance programs for patients unable to meet their financial obligations.
• Contact/check insurance carriers and websites for non-automated eligibility and act as an advocate for the patient.
• When limited benefits plans are identified, counsel patients on their insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.
• Explain financial responsibilities for services received, payment options, and point of service collections on procedures to patients or parties responsible for payment.
• Provide assistance to uninsured pa ents and families in completing and filing Medicaid or assistance program applications with the appropriate agency. 
• Provide patients and their families support with gathering necessary documents for Medicaid or assistance programs.
• Familiar with all funding source options.
• Assist in executing National Financial Counseling team initiatives to promote best in class uninsured patient screenings and conversion activities.

Inter-Department Collaboration: 

• Serve as liaison between Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist pa ents and families in completing assistance program applications and determine eligibility and coverage.
• Notify manager, physician and servicing department of possible delay of service for any elective, non-urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service.
• May be expected to travel to cover nearby facilities. 
 

Metric-Driven Performance:

• Consistently meets productivity goals and drives high quality work output. 
 

Strong Customer Service: 

• Provide excellent customer service by continuing going above and beyond to create a great experience for patients.
• Perform all other duties and projects as assigned.
 

Required Qualifications:

• High school diploma 
• Excellent customer service and communication skills
• Attention to detail
• Ability to multi -task and navigate between multiple systems simultaneously
• Ability to quickly develop trust and rapport with pa ents
• Ability to communicate with compassion and authenticity relating to sensitive topics
 

Desired Qualifications:
 

• Previous experience as a financial counselor with background in medical terminology preferred
• Hospital or relevant healthcare experience a plus
• Understanding of State and Federal assistance programs
 

Physical Requirements: 
See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands. Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment. Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc. Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items (over 5 lbs.)

For this US-based position, the base pay range is $14.76 - $22.48 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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